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Business Profile

Heating and Air Conditioning

Indoor Air Quality LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around December 10, 2023, *************************** from Indoor Air Quality replaced the entire HVAC system in my home on ****** Pukanala Pl, *********. He was the technician selected by Liberty Home Guard ************************ He was paid $8254.30 for the full replacement. The Invoice number for this job was #******. In May of 2024, after new tenants moved in, there was a large puddle of water on the floor and water damage coming from the ceiling hallway which is where the A/C unit is housed. It was determined by another HVAC technician that the drain pan was not properly installed and therefor collected all of the condensation and poured through the ceiling. We have tried to call, email, text and left reviews for someone from Indoor Air Quality to call us back but we have been unsuccessful. We now have over $10k in water damages/HVAC repair that need to be covered.

Indoor Air Quality LLC is NOT a BBB Accredited Business.

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