We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

HMOs

Kaiser Permanente-Hawaii
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Kaiser Permanente-Hawaii's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kaiser Permanente-Hawaii has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Reginald R

      Date: 12/07/2022

      Reginald R

      Date: 12/07/2022

      I received a bill from Kaiser for services rendered at ************* ER. When the bill came it had info about seeking help with paying my medical bill??? I have HMSA as a Federal retiree and Im a 60% disabled Veteran with medical benefits. After calling their billing # on (3) occasions, I then contacted HMSA Customer Relations who contacted them on (3) occasions. Typically the is 30 minutes or more at their billing # and nothing is ever resolved. HMSA basically begged them to send the bill, still no bill? After all this they are still texting, emailing, and mailing me the bill. It would really be helpful if the billing personnel at ************* would give their attending Physicians the patients insurance info. That way the patient doesnt receive an application for ***************** when they already have it. What a mess Kaiser billing office is! Its horrible dealing an entity that does not follow through and serve their patients any better than thus??

      Kaiser Permanente-Hawaii

      Date: 12/08/2022

      Thank you for your inquiry. Kaiser Permanente will review the issues raised and respond directly to ************.

    • Carlos M

      Date: 10/13/2022

      I have had 2 therapy appts canceled in a row for 2 months in a row and this is my third one. Kaiser refuses to settle with the union and leaving their customers to be without any mental health coverage. I pay for this service but am not getting it. This after having to wait for 6 months to get my first appointment and it was just an assessment. Then another 2 months to get an actual appointment. Very irresponsible to be negligent in mental health care for so long. Then I was going to have to wait for another 2 months to see a psychologist/psychiatrist, but I complained to my therapist and she let me know that a new one just started and I luckily got to get in sooner. But had I not complained, I would have have had to wait almost a full year to get the proper treatment needed. Its been a struggle to get mental health taken care of on Maui. Something needs to be done immediately and stop the ***** negotiations settled. Kaiser makes money hand over fist, but refuses to take care of their paying customers in a humane timely manner

    Kaiser Permanente-Hawaii is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.