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Business Profile

Hostel

MKK Enterprise LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/26/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 8, 2025 I arrived at The Beach Waikiki Hostel by **** in ****** at approximately 10:3010:45 AM. Since my room was not yet ready for check-in, I left two bags with the hostel, in their designated luggage storage:A drawstring bag containing three pairs of shoes, and A bag with toiletries and makeup.I left the hostel between 11:00 AM and 3:00 PM to get a broken zipper fixed. When I returned, I went to my room to drop off the duffel bag I had taken with me, then returned to retrieve the two bags from the luggage storage area.The luggage storage was an open kitchen area that was not secured and easily accessible to anyone. Upon returning, I discovered that my drawstring bag with the shoes was missing.I immediately reported the theft to the front desk, but instead of receiving proper assistance, they told me to check my room again, even though I had just come from there. I filed a police report for the stolen property.The manager later agreed to refund me for the stolen shoes as a gesture of goodwill, but also pointed out that I had signed the hostels terms and conditions stating all guests are responsible for their own belongings. The manager made it clear that the refund was not an admission of liability.I was never informed at check-in that valuables could be stored in a more secure location, such as a locked closet. If I had known, I would not have placed my shoes in the open kitchen area.The manager also stated that if I left a negative review, they would reverse the refund, which made me feel silenced and intimidated from sharing my honest experience.Furthermore, the manager said the hostel would not cooperate with the police investigation, which is concerning regarding their commitment to guest safety.

    Customer Answer

    Date: 06/10/2025

    Yes, please proceed with closing the complaint as resolved. 

MKK Enterprise LLC is NOT a BBB Accredited Business.

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