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Business Profile

Mens Clothing

Tori Richard, Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mens Clothing.

Complaints

This profile includes complaints for Tori Richard, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tori Richard, Ltd. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Tori Richard, Ltd.

      1891 North King Street Honolulu, HI 96819-3452

    • Tori Richard, Ltd.

      1450 Ala Moana Blvd Diamond Head Wing Honolulu, HI 96814

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/26/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I posted a review or pants that were defective on the **** Richard website. They were difficult to work with but eventually gave refund minus taxes and shipping. My review focus on poor quality of the pants and gave one out five star reviews. The review does not show up on the website. I purchase pants believing the 4.9 of 5 stars they advertise on website; hoewever now believe this to be fraudlent advertising in that they do not post negative review and is unfair business practice. I am not asking for additional refund, only they post my one star review.

      Business Response

      Date: 01/06/2025

      Dear Better Business Bureau,

      We appreciate the opportunity to respond to the recent complaint filed by Mr. ***** ***** regarding his experience with **** *********************** Below, we provide a detailed explanation of the events as they transpired:

      Order Information:
      - The order in question (#TR111089) was placed on November 9, 2024, using the email address ******************************** under the name ******* *****.
      - Communications with the **** ********************** **************** team and the ******************** complaint were submitted under a different name and email address: ***** Burch and *********************************, respectively.
      - Both email addresses are linked to separate customer accounts and orders, but only one account *********************** corresponds to the disputed order.

      Return and Refund *********************** contacted our **************** team on December 21, 2024, to request a refund or exchange for the item, citing defects in the product.
      - The purchase qualified for our holiday return policy, which extended the return window to February 4, 2025.
      - Despite the delay in initiating the return, we promptly processed a full refund of the disputed amount ($151.20) on December 26, 2024.

      Review Submission:
      - On December 24, 2024, Mr. ***** submitted a product review using the email *********************************. This review was rejected as the email address is not linked to a verified purchase of the product.
      - On December 28, 2024, a second review was submitted using the correct email address, ********************************, after the full refund had been issued. This review has since been approved and published on our website, along with a professional response from our team addressing Mr. ****** concerns.

      **************** Interaction:
      - Throughout the process, our **************** team acted professionally and promptly to address Mr. ****** concerns.
      - We regret that Mr. ***** felt dissatisfied despite our efforts to resolve the issue, including a full refund and approval of his product review.

      Resolution and Commitment:
      - We are committed to transparency and fairness in all our customer interactions. While we understand Mr. ****** frustration, we believe we acted within our policies to address his concerns, including providing a full refund and ensuring his review was published.
      - We will continue to review our processes to enhance customer satisfaction and maintain the high standards that **** ********************** is known for.

      If further clarification or assistance is required, please feel free to contact us directly. We value Mr. ***** as a customer and hope to have the opportunity to serve him better in the future.

      Sincerely,

      **** ******
      Ecommerce Manager
      *******************************************************************************
      ***************


      Customer Answer

      Date: 01/13/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They finally posted the view thanks to intervention by BBB.

      Sincerely,

      ***** *****

    Tori Richard, Ltd. is NOT a BBB Accredited Business.

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