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Business Profile

Mopeds

Apex Mopeds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mopeds.

Complaints

This profile includes complaints for Apex Mopeds's headquarters and its corporate-owned locations. To view all corporate locations, see

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Apex Mopeds has 3 locations, listed below.

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    • Apex Mopeds

      1930 S. Beretania St Honolulu, HI 96826

    • Apex Mopeds

      615 PIIKOI ST. #2020 Honolulu, HI 96814

    • Apex Mopeds

      649 Kamehameha HWY Unit A Pearl City, HI 96782

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jan 4th purchased moped for $1732.93, Jan 9th purchased upgrade for $209.37 after told moped was completed fixed after there had been 3 issue incidents 2 stall outs and display malfunction. When I got the moped back there were still display malfunctions. **** said they will repair again and found a pinched wire. 1/9 I picked up a moped. ******* offered me free maintenance (oil change) for all the issues. When I approached the moped there was a lot of oil all over the foot pedals and handlebars. I had to go in and ask her for a rag to clean up. She apologized again. I took the moped around the block and immediately noticed electrical wires and hoses hanging. I took the moped back. Mechanic came out and apologized and fixed the bad repair. I advised ******* that I want a full refund if there are any more issues. I left with my moped. 1/10 having poor engine noise and stall outs. Decided Ill return the moped the next day. 1/11 returned moped, both keys, all paperwork to Trinity at Apex in person. Reported the issues and left the product in their possession. She called me minutes after and apologized and said she talked to her boss **** and he will issue a full refund of both the initial $1732.93 and upgrade $209.37.1/15 four days later I get a call from **** at Apex, the owner. Said he changed his mind about the return. I must pick up the moped or be charged $25 per day. I advised he already approved the return and I have moved on with another product. He was extremely upset and said I have no choice but to get the moped he will not honor return after thinking about it for a few days. I told him I dont trust the moped. The product was not good and had too many issues for new. He hung up on me and said he will not issue my return and must take him to court.

      Business Response

      Date: 02/07/2025

      See attached response

    Apex Mopeds is NOT a BBB Accredited Business.

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