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Business Profile

New Car Dealers

Acura of Honolulu

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 3 Customer Reviews

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Review Details

  • Review fromJAMES M

    Date: 04/08/2025

    1 star
    ******** dealership! Service is terrible! You would be lucky if they answered the phone and buy a lotto ticket if they can actually resolve your issue. If zero or negative stars was a thing, they would deserve it.
  • Review fromChun L

    Date: 02/06/2024

    1 star
    Bought a car on 9/2023, never receive title of the vehicle until now 2/2024, reject to refund, unbelievable dealership, poor customer services
  • Review fromH. K.

    Date: 01/24/2023

    1 star

    H. K.

    Date: 01/24/2023

    Poor customer service, no communication after sale about losing registration packet. Vehicle engine problems never disclosed. Kept vehicle for longer than 30 days before sending to Kauai, allowing 30 day warranty to expire. Leaving me with major engine problems. Dont buy from Acura used car sale in Oahu.

    Acura of Honolulu

    Date: 01/31/2023

    Our Service Manager has been in contact with the client who is located on another island and trying to provide assistance

    H. K.

    Date: 01/31/2023

    Problem resolved, business will take full responsibility and honor limited warranty.

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