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Business Profile

Newspaper Distributors

Honolulu Star-Advertiser
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Honolulu Star-Advertiser's headquarters and its corporate-owned locations. To view all corporate locations, see

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Honolulu Star-Advertiser has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 3 Customer Reviews

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    Review Details

    • Carl M

      Date: 05/09/2025

      It renewed my subscription at $49 per month after: 1. a representative said that I could get a subscription for $10 a month; 2. I told him I accept that rate; 3. He backpedaled and said he would have someone get back to me; 4. After a month later and no one called me, I checked my credit card statement and they went ahead and charged me $49 without my consent.Over a month and a half later, issue was finally resolved.EVERYONE, especially KUPUNA: do not pay the rate on your renewal letter. THEY ARE OPEN TO BARGAINING!!!! Take advantage of this as they have been taking advantage of you for YEARS!!!!! MAKE THEM STOP!!!!

    • Francis A R

      Date: 07/22/2024

      Hello,I received a letter from you dated 7/9/2024 and have been trying to contact **************** repeatedly since then. For your information, your call center does not function properly and when I finally can make a selection to talk to an agent I repeatedly get transferred to dead air/disconnected!I also tried leaving messages via your app and also by voice mail directly to ***************** - all without success! I would appreciate it if someone would contact me!******,********************* After ten days of trying to talk with someone I got so frustrated that I cancelled my subscription. Subsequently, I got a call trying to get me to resubscribe! What is with this company?Want to advise other people not to subscribe! For info look at the Zyelp reviews

    • Jo H

      Date: 02/23/2023

      West Hawaii Today (Star-Advertiser affiliate) has been charging me for the last 6 mths without receiving any newspaper. Called them in Nov 2022 to terminate subscription via email and received confirmation of subscription termination. Called a bunch of times and no one returns calls.

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