Reviews

Review Details

• Review fromDanielle G

  Date: 02/27/2024

  1 star
  This was the worst experience of my life. The service cost thousands of dollars and they refuse to talk to you. I had to figure out all this paperwork on my own and only communicate through this stupid app. No customer service at all. By the time I realized how bad it was I was too far in and canceling would have been a major logistics problem. I will never use them again and I have communicated to my coworkers on our internal website relocating to ****** to avoid island pet movers at all costs. Absolutely horrible experience with these people. I read the negative reviews here and I really wish I would have read them first. Omg do not believe the 5 star ratings!

• Review fromCharles B

  Date: 01/01/2024

  1 star
  Paid for a chartered flight to ****, they cancelled last minute, and then shipped my dog attached to someone else's flight without telling me and expects the extra 3k in charter cost to be the same. Said they paid for her plane ticket as well hence the cost which is a lie was paid for by miles. **** rude and when I questioned the owner she was and said it wasn't in her interest to be transparent with me on what was going in with my dog. And as soon as I started questioning the cost she deleted my app access and all conversations in the app, and then proceeded to change the quote and bill online to not say charter and instead "flight companion" but stupidly left on the 300$ charter fuel cost. I also have screenshots of everything including the change log where she doctored the quote. I would not trust your pet with **** they even changed all my documents by the vet to have someone else's name on them, thank God they didn't ID check me to pick him up.

• Review fromSierra S

  Date: 07/19/2023

  5 stars
  When I moved to ****** with my tall and long105lbs fur child, I had the worst experience ever and it was because I did not yet know about Island Pet Movers. I was stressed, took months of planning, had a long travel duration, and need to bring someone to help me. It ended up being realllly expensive also. I was so nervous to ever fly back and ideally I would like to travel *********** easily and feel confident Simba will make it there safely and in good hands. ******, *******, and the whole team were SOOO amazing! I literally had tears of joy after my first meeting with them because I never thought I'd feel so confident in a companies ability. I spoke with a company prior and let's just say I am really happy I reached out to ******** for recommendations after that experience, and the amount of people that referred me to IPM took up about 90% of the comment section. My pup was loved on the whole time, I was communicated with quickly, efficiently, and thoroughly. Even when there was a hiccup that was due to the airlines, they had Simba back with them at the office in what seemed like 5 minutes, was able to switch flights/crates, and spend quality time with him and sent me updated pictures/videos. I have not stopped raving about this moving company and probably never will because I plan on using them about every 6 months.P.S. Also, if you have a large dog and you're trying to cut costs but the dog Has to go in cargo, trust me - it is probably less expensive overall using IPM still but you don't have the headache or feeling uncertain. There is no dollar sign on a peace of mind, and again - it is probably still less expensive. It was for me at least! Compared to me flying with him without a company and compared to the other pet moving company before I knew about IPM.Thank you SOOO much ******, *******, and the rest of IPM. I'm not sure how I would have done it with out you. We are forever grateful for your services.Mahalo ******************

• Review fromJo

  Date: 08/03/2022

  1 star
  Please read all negative reviews before making your decision! Make sure to read them across all platforms! The list of complaints go on and on and I truly feel they have friends and family leave bogus 5 star reviews to try to counteract the honest horrible one stars! I wish I would have read them! If I would have seen their poor responses to valid problems, I would have NEVER hired them in the first place! Zero professionalism, zero sense of urgency to respond to questions (they didnt even read half the messages I sent), and ZERO accountability! You can see the lack of accountability in their responses to negative reviews. Always the customers fault and never their own!They repeatedly ignored questions and when I expressed frustration, they started to blame us for not being patient and trust the process.Mind you they had already dropped the ball twice but I was expected to trust them?!?Do yourself a favor and keep researching! Dont waste THOUSANDS with these people! Not to mention precious time!Also, if you do decide to use them out of desperation, make sure you have screen shots of all conversations in the app! The owner deleted our entire conversation after us threatening legal action! Thank god for screen recording!They either need better employees or less clients because they CLEARLY cant handle the ones they have!One last thing, the completely unprofessional owner has responded on my other reviews and her response was to again push blame onto me, lie and stated they told me several times, lady, the most we spoke was when we had to threaten you with legal action to get our money back. Other than that you and your incompetent team had close to NO communication with me! If she had, they would have seen the messages telling them we had to stick to our timeline whether the cats had to quarantine or not! Then the cherry on top, she finished her response by calling me a jerk! Lol amazing!Literally go ANYWHERE else!