Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The French Drain that TAL LLC installed is not working properly. Water is backing up into the gravel area (backwards). I notified them on 2/14/23, about the French Drain problem and about some loose boards. They said they would send someone out. 2 men came out a couple of hours later and tried to get me to pay for the warranty work,... but that didn't make sense so I contacted the owner, ****. He said those 2 men worked for a company they used to associate with but no longer have a working relationship with. He (****) said he would come out and fix the boards and look at the French Drain. He came out on 2/22/23 and fixed the boards then said he needed time to figure out what to do about the French Drain. I checked in with him a few times after that to find out his plan for fixing the French Drain, and on 3/20/23 he said he wasn't sure what to do about it. I replied that since they installed it and it's still under warranty, I wanted to know what they suggest. I have had no reply since 3/20/23. I want my French Drain fixed since it's under warranty. I'm attaching a copy of the signed Warranty. The warranty is dated 8/7/22 and lasts for one year. (NOTE: If needed, I have copies of the contract and I have documented the phone and text contacts I have with them from 2021 to present, as well as information about who worked and which days they worked on my property.)

  

  Business Response

  Date: 05/23/2023

   

  To whom it may concern,

  Thank you for your email and apologies for the delay in our update.
  
  We are writing to provide you with an update on the resolution progress regarding the customer complaint registered under ID of ********.
  We understand the importance of addressing this matter promptly and are committed to reaching a satisfactory resolution for all parties involved.
  Since our last communication, we have been in direct contact with the customer and have met with her on two occasions to discuss the issue in detail.

  These meetings have allowed ** to gain a deeper understanding of her concerns and work towards finding an appropriate solution.

   At this time, the matter is receiving our utmost attention and is under the dedicated care of our team. We are diligently working to identify the root cause of the problem and implementing measures to rectify it. Our goal is to ensure that the customer's expectations are met and that she is fully satisfied with the outcome.

  We recognize the importance of transparency and will continue to keep the customer updated throughout the resolution process. We are documenting all the steps taken and any agreements or actions discussed during the meetings to maintain clear communication and accountability.
  We appreciate your support and understanding in this matter. We assure you that we are working diligently to resolve the issue and will provide you with further updates as soon as they become available.
  Should you have any questions or require additional information, please do not hesitate to reach out to us. We value our relationship with the BBB and will do our best to address any concerns promptly.
  Thank you for your attention to this matter.
  
  Sincerely,

  Adva Yacobovich
  

  Tal builders LLC,
  Office Manager
  
  *********************************

  
  

  Customer Answer

  Date: 05/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that they are working to resolve the problem. I'm hopeful they will complete the repair. 
  
  Sincerely,
  
  *********************