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Business Profile

Retail Stores

Diesel U.S.A., Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Diesel U.S.A., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Diesel U.S.A., Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Diesel U.S.A., Inc.

      1450 Ala Moana Blvd Ste 2727 Honolulu, HI 96814

    • Diesel U.S.A., Inc.

      2160 Kalakaua Ave Honolulu, HI 96815-2319

    • Diesel U.S.A., Inc.

      220 W 19th St New York, NY 10011-4035

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 28: I placed an order online for a male watch band. I paid express shipping to have time deliver in 2 days. I kept checking the status of the item. Item started originally being send from **********. Item was delay for a week in **********. I reach out to diesel.com but didnt received a response. Item was updated being deliver from ********. Once again item was reroute and was being deliver from ****. Once again I reach out still no response. Item was finally being ship from *********, ******. Which is odd. I receive a response from diesel.com just apologizing for my unsatisfactory. Which disregard the fact I ask about my item and I request to cancel the order. On December 7 item was supposedly deliver to my mail box. Yet no item has arrive. I have contacted them again. I have contact them in 3 different occasions in a 2 week period.

      Business Response

      Date: 01/11/2023

      To Whom it May ******************************************** the following screen shot labeled 'BBB 1 Complaint Response' please look at the Total shipping cost Line(highlighted yellow): it is charged as $5. This is our economy shipping method **** SurePost) which as stated on the website is 5-7 business days ETA from the time the package is shipped. 

       

      Diesel Order Number US11540423 was placed on 11/27 at 6:30 PM EST. This is after the time our warehouse closes. So as per our policy this would be shipped on 11/28. The order was shipped on 11/28 by the warehouse with tracking number 1Z53F0V8YW37731133 and then passed to the local postal service for the final delivery under tracking number 92612903042740541475388712. From the second screen shot attached or by searching the tracking numbers you can see this order was released and shipped from *********, not all the other states the customer claimed. We do not have any store or warehouse locations in the ************* or ********. And the order was delivered on 12/7 to the address provided.

       

      We received our first contact from the client on 12/7 at 10:49 PM EST, claiming that the package was not in their possession despite stating delivered via the tracking number. As a company policy we do a one time good faith refund for a customers first lost package claim. My customer service team responded on 12/8 at 12:59 PM EST. Customer was provided with her good faith refund at this time and was fully refunded by 12/12 and her customer service case was closed accordingly.  

       

      Thank you for your time

    Diesel U.S.A., Inc. is NOT a BBB Accredited Business.

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