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Business Profile

Scuba Diving

Try Scuba Diving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Scuba Diving.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Try Scuba diving canceled my appt. The night before. They moved it to 2pm due to bad weather. When I called back and said it would be impossible for me to get back to the docks for 2pm they said I could schedule for the following day. When I went to schedule for the following day. Their website had morning appts available and I chose one of those. That same morning they called and said they would need to push it back to the afternoon due to poor water clarity. I could not make the later appt because I had other tours booked and I was leaving ******** the next day. I requested a refund. But they stated that they gave me options and I did not cancel within 24 hours. However, I did try to reschedule with 24 hours and my inability to control the weather or change other appts is what lead to them not being able to schedule a time for me. Since the water clarity was beyond either of our control, they should have issued the refund.

    Business Response

    Date: 12/06/2024

    Dear Akayla, 

    We apologize about this confusion and inconvenience. Our priority is to ensure all guests enjoy a relax and fun water activity and to make sure guests remember ****** with a positive experience they can remember positively forever. You originally booked through ******, we will contact ****** Support so they can fully refund you. We also want to apologize about this complete miscommunication on our end. Please expect your full refund shortly. Thank you! 

  • Initial Complaint

    Date:04/28/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a scuba diving ****** for beginners for myself and a friend. Only after the purchase was complete (purchase of $202.03) were we given the option to review a medical waiver that identified multiple conditions for which you would need physicians approval to participate. This form was not provided before the purchase to determine whether I/we had any of the medical conditions listed for which we would need approval. Upon reviewing the list (3 hours post purchase), did I see that I/we have multiple medical conditions that would preclude our participation. I immediately called to say we could not participate and was told that no refund can be given because we made the purchase less than 48 hours prior to the activity (specifically 29 hours prior). There is no way of knowing what would prevent us medically from participating until after payment is made because it is at this point that they give a medical waiver. It was suggested that I **** no medical condition by a member of the company team when I called (which is not only dishonest but also could create significant issues for us and release them of any liability). This is deceitful business practice and I want a full refund. I would prefer to not have to have my lawyer contact the company about their unlawful and unethical business practices.

    Business Response

    Date: 05/01/2023

    BBB,

    Customer ********************* booked our ******************************************* Tour within the last 48 hours of the tour. Per our policy (provided below) customers forfeit their right to a refund per our policy. Since, **** was vigilant and did the medical waiver right away we did approve a refund for him and he has been refunded the full amount (attached).

    Try Scuba Diving's Cancellation Policy:
    You can cancel or change your reservation at any time prior to 48 hours before the scheduled trip time with NO PENALTIES or charges.
    If you book your tour inside the 48 hour window, all sales are final and you forfeit your right to cancel for a refund or reschedule without paying the rescheduling fee.

    TAKE NOTE
    You agree to pay the FULL AMOUNT of the trip if you do not call to cancel or reschedule prior to 48 hours and/or do not show up at your scheduled tour time.

    LATE ARRIVALS
    It is very important to arrive on time for your scheduled tour to ensure everyone has a great experience. If you do not arrive on time for your scheduled tour, a $35 per person for diving and $15 per person for snorkeling rescheduling fee will be charged to reschedule your tour to the next available day/time.
    Reschedules are not guaranteed and NO refund will be given if we are unable to reschedule you.
    If the dive professional cancels due to inclement weather you will not be charged any amount and a FULL refund will be given.

     Let us know if you have any further questions or concerns.

    - Try Scuba Diving

    Customer Answer

    Date: 05/02/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and though the business practice is still concerning, I find the action of the refund to be a satisfactory response. Thank you. 


    Sincerely,

    *********************

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