We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Swimwear

San Lorenzo Bikinis, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimwear.

Complaints

This profile includes complaints for San Lorenzo Bikinis, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

San Lorenzo Bikinis, LLC has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am worried this company is acting without integrity in regards to false advertising. They have twice now sent me items that are XS sizing but labeled as Medium. I suspect they are doing this for their own gain maybe to save on fabric costs. I see other customers have complained about the same issue. It's a shame because this company was not always like this but the items I've purchased in the last year have had this issue. This needs to be investigated for the sake of customers and their time and money.

      Business Response

      Date: 09/03/2024

      Thank you for reaching out. We want to assure you that we take our commitment to transparency and fairness very seriously. Our terms and conditions, as well as our refund policy, are clearly outlined on our website. We encourage all customers to review these documents to ensure they are fully informed about our policies.
      We strive to provide excellent service and uphold our policies consistently. Its important to note that while we do our best to make our policies accessible, it is ultimately the responsibility of our customers to familiarize themselves with them.
      Should you have any further questions or require additional clarification, please do not hesitate to contact us. We are here to assist you.

       

      **********************************************************************

      *************************************************************

      Best,

       

      *******************************

    • Initial Complaint

      Date:04/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the email I have sent to the company 3xs now, but all the email addresses they have given me are bad. On Sept 28th I purchased a bikini for my daughter at the ala moana store. It was really hot in the store bc the a/c was out, so we took it home and she decided she didnt like it. We brought it back within a couple of days. We were then told no refunds and the same girl who sold it to us worked on the refund credit. Still scorching hot in the store with no a/c, she struggled with the credit a bit but another girl (heavy set) helped her do it and gave us the card. My daughters just went in tonight to use the credit (gift card) and the girl who was working, ****, said the card had no value. Im assuming the first girl who struggled did the transaction wrong. I am assuming you can look up the returns for this amount and you can figure out what happened and correct this matter. Attached is the credit card transaction and the gift card we were given that should have had the return credit of $151.53 on it.Thank you for your assistance.I have heard nothing from them

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July 23, I went at San Lorenzo Store, located in ***********, and I saw a bikini set in the hanger for $70. However, when I was to pay for it, I noticed in the credit card machine showed the price of $145. So, I imediatly requested to the seller to cancel the purchase, onec the price was wrong. She didn't cancel the credit card process and the $145 was charged from my credit card. I questioned her about the price and so she told me that $70 was the cost of only one part of the biquini and the other part cost more $75. So, I asked to her to cancel imediatly the purchase, because the value was so expensive. She called to somebody that told her that I needed to solve the question with a person responsible by the store finances. Then, she gave me an email of this person and I wrote to him explaining the situation and asking for a refund. He answered me saying that their policy didn't authorize refunds. They acted in bad faith because they put 2 peaces in an unique hanger with just one visible tag, incurring consumers in error. Besides, everybody knows it is perfectly possible cancel a credit card purchase right after the transation, but the store lady refused that. I explained that I was on vacation for 10 days and I needed to solve that problem, but nobody cared about. There is no any conspicuous warning at store about no refunds policy. I wanna my money back because I'm not oblied to stick with their pricey and low quality product.

    San Lorenzo Bikinis, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.