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Business Profile

Theatre

Rock a Hula

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My two friends and I attended the Rockahula experience as vips in late august. Unfortunately, we really did not enjoy the experience. The quality of the dinner was very low to the point that one of our party did not eat it. It was unlike the other hawaiian food we ate on our trip. The venue for dinner was also loud and strange, when we read that it would be outdoors we did not picture a mall rooftop next to a road. The seating for dinner was also cramped and unenjoyable. Additionally, the process of being herded through the different parts of dinner and going to the show was slow and strangely managed. The show was also disappointing, we were especially shocked and confused that about a third of the show featured *****************************. We researched later and found he has no significant connection to ******. If we had known of this cameo before seeing the show, we would not have attended. Our party left the event wishing we hadn't attended. For the price of the event, we expected a quality meal and show and we left dissatisfied. We brought this concern up to the customer service and were basically told too bad and received no kind of compensation or refund. of $450. It took months before someone was able to get back to us and our email was ignored until we called. Very poor customer experience and will not refund us.

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