Reviews

Review Details

• Review fromRayna C

  Date: 01/14/2023

  1 star
  They get 0 stars! I contacted Kalihi Kai Urgent Care on 1/13/2023 due to a bill that was received under my sons name for a COVID test that was taken on 12/18/2020. The bill statement closing date was 1/10/2023 for the amount of $300.79. According to the billing statement the bill was not past due because the ***** days, ***** days, and >90 days boxes were not populated it had $0.00. It only had a current amount of $350.79, total credits of $50.00 (which was applied on 7/28/2021 according to the statement) and amount due $300.79. So I know this company didn't generate a previous bill. My son gave both insurance cards to the staff at the time of visit. We never received a bill prior to this one and it has been 2 years from the date of service. This bill stated "According to HMSA-FED you have another insurance. Please call us with the other insurance so we can process this claim, otherwise you may have to pay the full bill. (***) ***-****. I called that number and the receptionist said I had to call (***) ***-**** for any billing questions. I called that number and no one answered so I called back (***) ***-**** asking for assistance. I could hear 3 people in the background asking what I wanted as if I was on speaker phone. I told them I needed to update the insurance info. The one lady said why didn't you give the insurance info at the time of the visit in a very rude and unprofessional tone of voice. I told them we only received the bill now so we didn't know. *********************** the owner started threatening me saying she will send me to collections agency since I didn't give the correct insurance info and that I should have given it the first time. VERY RUDE AND UNPROFESSIONAL OWNER. SHE SHOULDN'T BE IN BUSINESS.