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Business Profile

Vacuum Cleaning Systems

Aloha State Distributing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacuum Cleaning Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased ***** vacuum from door salesman on 5/24/2023. Contract stated I had until 5/30/2023 to cancel purchase agreement with no penalty. Attempted contact listed on contract 9 times by telephone to cancel purchase. No answer. So I attempted to go to the physical address listed on the contract, but it does not exist. Also, the address listed in a ****** search leads to a hotel in downtown ********. Therefore I was unable to cancel the purchase agreement by their listed deadline. I no longer want the vacuum or the financial obligation that goes with it. They were unreachable and their physical location is not true to what is stated on the contract. I believe I may have been scammed.

    Business Response

    Date: 06/13/2023

    This message is in response to a complaint received in the mail for Aloha state distributing LLC in ******** ****** . In regards to **** halls complaint. We happily accept cancellations within the three day right to rescission, which takes 2/3 of the contract. At our office, which is open 9 to 5 Monday through Friday. We have never received any cancellation in the mail or any phone calls in regards to this matter. We have processed lots of orders and never had a situation where a customer could not contact ** or reach ** at the office. We will be continuing contact with **** in order to resolve this matter. He did not properly cancel however.

    Business Response

    Date: 06/22/2023

    Aloha, ***************** did not cancel properly. He was confused about the process and could not find our office . He also never postmarked or mailed any cancellation to our office. To rectify this situation He will not be charged any fees and his contract will be cancelled.  Thanks for the help BBB 

Aloha State Distributing LLC is NOT a BBB Accredited Business.

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