Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract with JC Contracting to install a new roof on my house located at ************************************** I paid half to start the job ******* up front to start the job on 12-09-22. his crew showed up on 12-10-22. I was told the job would be completed in 6 days start to finish. Tear out and removal of existing roof out was started on 12-13-22 at the end of the day the inside of the house was so full of dust and dirt covering all furniture, bedding, appliances and more, as it was coming through the vaulted ceiling raining down into the house. I went down to get plastic tarps from Ace Hardware to cover the inside of the house to keep it from getting dirtier than it already was. I have the receipt for the plastic tarps I provided. Trash from the roof was thrown off all four sides of the house creating a huge mess which to this day still has not been cleaned up. Not to mention a safety hazard. Tarps should have been placed on the ground to catch the debris. On ***** and ***** it rained and water came inside destroying everything. I called **************** the contractor along with other guys from his crew to come out and deal with the problem but no one returned my calls. I also sent videos of the water leaking into the house but still no reply. *** never came out to inspect the problem or returned any of my phone calls accept one time to call and ask for final payment. If **************** had instructed his men to put tarps on the roof they had just torn off, in my opinion, there would have been no water damage. Also if he had completed the installation in a timely manner he would have avoided the rain storm. Water not only leaked into the first floor but penetrated all the way down to the third floor. I called Premiere Restoration to come out and start the water damage mitigation whic the did the next day. All my tennants have moved out as the house is unlivable. I'm loosing ********* a month in rents untill this problem is fixed. Repairs stand at *********

  Business Response

  Date: 03/21/2023

  I will respond the email this weekend

  The complaint is not true the owner wants

  To make money under my company

  ****** never paid  half if the amount of the project

     The whole story to begin with, the said project started december 14***** i believed, when doing said roofing job rain on and off. Before December 19***** we already put the heavy duty felt /phil *********************

  With adhesive felt. Thats the top of the line

  Roofing felt

  That day ********** ***** the whole ****** Island , Maui Island was devasted with strong /destructive storm/high winds/ blown trees/ no power in the for almost one 

  Day

       I dont  have the control for what happened its a storm /strongest storm i never experinced in Maui.

     The owner ****** called my insurance company for a claim. My insurance company never granted his request for his 

  Claim. The said project was under construction my company is not responsible for the damages per my insurance agent

       *************** ended up using his own / homeowners insurance for damages liability

  Try look on ****** what happened to maui

  Island december 19***** you can see the destructive storm hit on maui

       Once again, i finished the roofing project

  But *************** paid only the roof materials

  Half of the said project amount

  He never paid my labor

         My workerswent there for clean up

  But *************** refuse the offer

  One more thing Mr *********************** is not  permitted to have four kitchen in one dwelling is not legal to have two or ************* in one household 

  Thats building code/ compliance 

  *************** activity  in house is not legal

  Business Response

  Date: 03/21/2023

  ******************** top of the line/heavy duty adhesive feltTell me now that i never did a good job to his house

  This type of felt the most durable in the long run

  And it was nailed diwn also

  The storm hit his house and the roof felt blown away by 80 miles wind speed

  Business Response

  Date: 03/22/2023

  Evidence that i finished the job

  But i never get paid for my labor

  Business Response

  Date: 03/22/2023

  Roof was finished as shiwn in the phito