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Business Profile

General Contractor

Sturdevant Refrigeration & Air Conditioning, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

This profile includes complaints for Sturdevant Refrigeration & Air Conditioning, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sturdevant Refrigeration & Air Conditioning, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm reaching out from *******, Maui, about an unresolved Sturdevant invoice (#******) for $241.94 dated 8/4/2022, related to our Fujitsu split AC issues. In July 2022, we noticed a leak and a hissing sound. Certified Air Conditioning and Fujitsu diagnosed a cracked coil. On 8/4, Sturdevant confirmed this but didnt promptly schedule a repair, even though I scheduled specifically for a repair. Despite refusing a temporary fix of refilling freon, I followed their process for a proper repair, which led nowhere. Attempts to communicate with Sturdevant were unfruitful. By 8/19, with no progress and after contacting ******* directly, I had to engage Chill Out for an urgent repair, completed on 8/22/22.Our relationship with Sturdevant began in early 2020, installing Fujitsu units for $22,000. Previous issues include an incomplete fuse installation in May 2021 resolved by Fujitsu. The coil leak jeopardized our home office's safety and functionality, critical for my client sessions and my husbands artwork, both requiring controlled environments.Copper tubing can develop cracks over time, but if it's new then it is most likely an installation error. Most likely, stress induced due to bending during installation. I am unsure if this is a common issue in this industry if it is caused by sabotage at the field worker level, or if it is a result of how this company operates. Incompetence at best, intentional at worst.Given the sequence of events and the subsequent resolution by another service provider, I find the invoice for incomplete and unrendered services unjust. Receiving this invoice a couple of days before Christmas 2023 felt particularly harsh following the ******* fires. We have always been prompt with payments and maintain excellent credit. It is disheartening to face such a challenge from a service provider we once trusted. I request the invoice be voided, to cease further contact with Sturdevant, and for them to reflect on their service standards. Mahalo

      Business Response

      Date: 03/26/2024

      ********************,

      I wanted to follow up regarding the service visit we conducted at your location on 8/4/22 in response to a no-cooling call for your Fujitsu system, which was installed by another contractor.

      As it was Sturdevant's first visit to your location, our standard procedure is to diagnose the air conditioning issue and subsequently provide a proposal for repairs. However, please note that we are unable to repair systems diagnosed by other contractors or homeowners.

      Following our visit, we sent an estimate to repair the system under warranty on 8/19/2022 via email. I'd like to clarify that while we did not install your air conditioning equipment, we are more than willing to assist with any warranty-related repairs.

      Additionally, I understand there may have been a diagnostic fee charged for the initial visit. We would be glad to remove this charge as a gesture of goodwill.

      Please let us know if there are any further questions. We value your business and are committed to providing excellent service.

      Thank you for your understanding and cooperation.

      Best regards,

      Sturdevant Air Conditioning ****

      Business Response

      Date: 03/26/2024

      Voided invoice attached. 

      Customer Answer

      Date: 03/29/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Sturdevant Refrigeration & Air Conditioning, Inc. is NOT a BBB Accredited Business.

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