We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Acura of Maui

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I leased a 2020 Acura TLX back in Nov 2019. My lease is due to expire this Nov 2022. The problem I was having, the car would shake on me, then it would die off. After restarting it back up and I pressed on the gas, it wouldn't move. It's like it didn't have any power. The lights that came on was, 'electric parking brake ******************* system problem.' I have brought my car in back in August of 2021, and then again in December 2021. Then again in April 2022. They had it for about 3 months. I have brought it back again in August of this year, and they've had it ever since. I call them and asked them to communicate but they do not call me back or return my phone calls or texts. I told them that it's a lemon car.

    Business Response

    Date: 11/16/2022

    To whom it may concern:

     

    I received your letter today dated 11/7/22 about a complaint from ******************************

     

    We have been in contact with this customer and her ex-husband per her request, since the issues began.  We have been working with ******** ************************ and their tech department on this matter.  This vehicle is covered under warranty and we have been working on a solution with the factory.  

     

    The customer has been in a loaner vehicle since her vehicle was brought into service.  We have offered to end her lease several times, yet she has refused.  She could extend her lease or walk away if she chose to.  Acura of Maui has even reimbursed her for payments even though this is not our fault. We do not build the vehicles, we only do the authorized warranty repairs recommended to us.   

     

    We have repeatedly expressed to her what we are doing, who we are communicating with etc.  Acura of Maui has done all they can. We don't determine if a vehicle is a Lemon. These are issues that would be up to ******** *********** Corporation.  

     

    Sincerely,

     

    ***********************

    General Manager

    Acura of Maui

    404 ***********

    *******, ** 96732

    **************

    **************

Acura of Maui is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.