Reviews

Review Details

• Review fromSteven S

  Date: 04/03/2024

  1 star
  4/3/2024 -Our commercial PV solar electric generating system was started in October 2022. The system is not currently completed and approved by ***************** to be used. Waiting for completion is very stressful and costly.

• Review fromDanielle J

  Date: 02/24/2024

  2 stars
  Had PV installed with Haleakala Solar 12 years ago and had a great experience with no issues. Wanted to add more panels and a battery and decided to give Haleakala another shot. Big Mistake! New Owner doesnt seem to care much about the customer or their experience. Seems like I had an inexperienced crew working on my house. They left holes in ******* and on the outside of my house. Installed everything and just left not even checking that everything was functioning. Enphase and my Tesla Gateway were both not working properly leaving me with issues to sort out on my own. After months of anxiety and stress that I didnt need, finally have everything fixed and working properly. Only thanks is to my project coordinator and the head electrician who were both amazing. The only reason I would recommend this company and can give 2 stars is because of them. I tried multiple times to speak with the owner and not once has he reached out to apologize or even try to help resolve any of my complaints.

• Review fromKeith K

  Date: 02/28/2023

  1 star
  Literally the worse company I have ever worked with. Got a quote for a PV installation in summer 2017 and made my down-payment 05NOV2017 with a promise of working solar within 6 months. After losing my paperwork and requiring me to collect and resubmit all documents in December, the story changed to 3-6 months for *** approval to install THEN 6 months till full approval to operate. The *** submission the end of January, 3 months after my down payment, had to be resubmitted because Haleakala submitted the wrong roof diagram. In February, Haleakala submitted a packet to HECO without the site diagram wasting more weeks. In April Haleakala finally installed the panels and a DOA battery that prevented HECO from conducting system testing for final operation approval. By the time the battery was replaced, **** had identified concerns with the Tesla gateway processor and Haleakala blamed the next 6 months of delays on HECO in spite of the fact my system would have been online 2 months before HECO stopped new Tesla based system approvals if only Haleakala hadn't dropped the ball repeatedly. The PetersenDean buy-out in April 2018 drastically improved the sense of urgency and customer service and I was given a direct number to the director of operations. Sadly, the subsequent PetersenDean bankruptcy returned Haleakala to absolutely awful. My system stopped producing on 01FEB2023. I called on the 9th and left a message with the service department then went on a two-week deployment. Returned to no response. More calls with no answer and no call back. Called the sales line where, of course, a person did answer. They submitted an internal ticket and I finally received an email from the same person I'd called three times and left two voicemails with. She said she could to send someone out to check on my system (that is under warranty) in two weeks so long as I provide a credit card to cover the $300 service charge! Haleakala is literally the worst company I have ever worked with!

• Review fromRobert D

  Date: 10/25/2022

  1 star
  The connection to the Tesla Gateway disconnected. Having it connected is very important as last month HECO charged us over $200 more than expected because we did not know something was not reporting from our solar. The app says enter the password. The installer did not record the password OR provide it to us. Here's where I really get ticked off though. I have made 13 calls to Haleakala Solar today (10/24/22) over 7 hours (8:30 to 2:30) only to leave message after message after message, with no call back.. Finally got a hold of someone on **** who was helpful enough to explain the technician should have recorded the password in the panel marked Tesla Gateway. He did not. I checked again for the fourth time including once with my wife. Was given the phone number for ***** but that number was not the correct department. ***** gave me a second number which was only good during business hours. So Haleakala solar support is absolutely, unequivocally, stupendously terrible. I highly recommend NOT using them as a company and sharing this story with others. It certainly would have given me pause.