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Business Profile

Travel Services

blue hawaiian activities

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked a concierge service at the ************** ************* in ****** for a water excursion. We expressed interest in booking a submarine dive tour for two adults and 1 child. We were asked if we would like to attend a Hilton timeshare meeting to save $160. We declined this opportunity and expressed our desire to purchase only the tour. The price per adult and child was never disclosed to us, and we were presented with the total just before the salesperson swiped our card. We were charged $565.22 for 2 adults and 1 child (3 Years old), per the receipt that is attached. We tipped 18% for the service, and was charged $666.96 (not shown on receipt). After looking around at other tour companies in the area, I realized we had been charged for extra for NOT attending the timeshare meeting. A typical price for each adult on the same tour is around $150, and per child $66 (or sometimes free with adult admission). The price for each person and a child that Blue Hawaiian Activities was never disclosed to us by the sales people at the time of purchase, and the additional $160 that would have been "discounted" was a deceptive sales tactic to overcharge on a service that we never agreed to pay for. It is not uncommon to be offered a timeshare meeting after which a customer would receive a discount off a standard price or to receive promotional merchandise for their attendance. This was no such offer. The practice of up-charging for a product or service without disclosing an itemized break-down of the charges to the customer is fraudulent and should cease. As a result we did not participate in the activity and service was never rendered. We would like for Blue Hawaiian Activities and Embassy Suites (Hilton Concierge) to refund us fully for the amount we paid $666.96, and to stop this predatory practice.

    Business Response

    Date: 12/31/2024

    Aloha,

    Thank you for bringing your concerns to our attention regarding your recent booking experience with Blue Hawaiian Activities. We sincerely apologize for any misunderstanding or inconvenience you experienced.


    After reviewing your case, we identified and addressed the issue. A team member reached out to you directly to resolve the situation. We appreciate your feedback and the opportunity to make things right.  A full refund of $666.96 was credited back to the cc.


    Our goal is always to provide transparent pricing and excellent service. We will thoroughly review our processes to ensure all pricing details and optional offers are clearly communicated to every guest moving forward.


    If you have any further concerns or require additional assistance, please do not hesitate to contact us directly.

blue hawaiian activities is NOT a BBB Accredited Business.

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