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Business Profile

Chocolate

Puna Chocolate Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chocolate.

Complaints

This profile includes complaints for Puna Chocolate Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Puna Chocolate Company has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Puna Chocolate Company

      74-5606 Pawai Pl Ste 8 Kailua Kona, HI 96740

    • Puna Chocolate Company

      277 Keawe St Hilo, HI 96720

    • Puna Chocolate Company

      79-7378 Hawaii Belt Rd Kealakekua, HI 96750

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/14/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They advertise that wensday 6$ rail drinks and 8$ craft its on signs menu and online. The manager tried to charge me full price for a craft drink I pointed it out to manager so he kicks me out so first off there is false advertisement second I posted online review and the owner calls me a perv and a s*** head that been kicked out of ever bar in **** I have never been a perv or been bared in my life and that slander I plan on suing them

      Business Response

      Date: 07/24/2023

      *************** has left a lot out. Please see attached photo of ************************* creeping on a customer. The cocktail he chose contains a great whiskey. *************** thought that every whiskey he called would fall under the umbrella of the discount and called for a top shelf. He was told politely that there would be an upcharge for the option he wanted. He drank after agreeing on the charge and then fought the bill and walked out without paying the full charge. He has creeped on every female, argues with bartenders, and we cannot tolerate his conduct.   

      Customer Answer

      Date: 07/31/2023

       
      Complaint: 20317968

      I am rejecting this response because:
      That person in the picture is my friend who asked me to meet them there. A craft drink is made from top shelf look it up also I don't hit on women at bars and that's why I'm sueing for slander 
      Sincerely,

      *************************

    Puna Chocolate Company is NOT a BBB Accredited Business.

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