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Business Profile

Garbage Removal

Superior Sanitation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have rented a dumpster from this company and it was suppose to be on my property for only a week. Anything longer i get charged a daily charge. They missed their pick up date. When asked it was because they are short staffed which I understand. So I just asked to set up an established date to come. Then I was calmed by saying we would not be charged for extra days. The set up date to pick up the dumpster came and went. I called again and this time they said the dumpster driver had truck issues. So I then again asked to set up a date to pick up the dumpster. They set up a date the following week. I called today 11/29 to confirm that this third date they established they would be coming, but I was told there is no driver and hopefully he comes in tomorrow. I am beyond frustrated by the dumper being on my property longer than I signed up for and for getting charged/billed for extra days when it was ready on time. When I called and asked she said that I could not get a credit back until after the dumpster was collected. Well the dumpster has been ready on my part. So it is unfair to be charged for an issue which is not my problem. I just wish for the dumpster to get picked up and only charged for the correct amount of days at this point.

    Business Response

    Date: 12/10/2022

    I'd like to help, but the customer information provided does not match anything in our system.  I've searched all fields, name, address, telephone number, and email address, trying variations and wildcards to see if I could find something, but had no success.  I'm going to need additional information, such as the name or telephone number provided when the container was ordered, or, if the customer feels comfortable with providing it, a site address.

Superior Sanitation is NOT a BBB Accredited Business.

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