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Business Profile

General Engineering Contractor

Pacific Vista Development LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Engineering Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Waited on the phone for over two hours (three diffrent times while between patient appointments) to file a complaint with ****** in Kona. I ordered a flooring measure, which took weeks to schedule and was mischeduled twice. Someone finally came out to perfrom the (paid in davnce) task last Sunday. Today, a man with a foreign accent called me at my psychiatry office today but left no message. I called back. After the individual refused to identify himself, he then repeatedly demanded to knw who I was (returning his call) and refused to use my professional title when asked to. He talked down to me; interrupted me and accused me of a number of untrue and quite awful things and made a not very subtle threat. He argued for a while about returning the fee for the useless service. Hence my calls to ******... Later during my busy clinical day, a manager from ****** Kona (*****) left a voice message that was extremely unpleasant and unprofessional, repeating the contractors' lies. I was informed that because of these lies, I would be unable to have a contractor measure my floor or have my floor installed through ******. I kept the recording for ****** corporate and am looking forward to following up.

    Business Response

    Date: 01/09/2024

    We were assigned to come out and measure her floors. I usually try not to refuse an opportunity to make money, in this case I officially declined *************************** potential flooring project due to extreme unsanitary conditions at her home. One of her dogs is paralyzed with open ****** wound on its side, animal f**** all over. Sad story, too much to handle, it was no go for us.

    Store was notified, measure was canceled, full amount refunded to the customer by store officials. 

    We moved on!

    P.S.   By the way, *************** is no longer with Pacific Vista Development LLC  

     


Pacific Vista Development LLC is NOT a BBB Accredited Business.

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