We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Management Training

Advanced Neuro Dynamics, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Management Training.

Complaints

This profile includes complaints for Advanced Neuro Dynamics, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Advanced Neuro Dynamics, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint regarding a charge of $11,690.00 posted to my ********* credit card on October 14, 2024, by SP Empowerment **** Kailua-Kona, **. The handling of this charge by both SP Empowerment *** and the ************************************** raises significant concerns about their business practices and accountability.Timeline of Events Initial Refund Request: On October 14, 2024, I requested a refund from the **************************************, associated with SP Empowerment *** and Dr. **** *****. Delayed Response: Nearly a month later, the Association responded, stating my email had been sent to the wrong person. They neither forwarded it to the appropriate party nor provided guidance on how to proceed. Lack of Resolution: Despite my efforts to resolve this matter in good faith, no refund, resolution, or adequate response has been provided to date.Grounds for Dispute Unjustified Charge: I dispute the $11,690.00 charge as I did not receive any goods or services to justify it. Poor Communication: Both SP Empowerment *** and the ************************************** have demonstrated unprofessionalism and disregard for resolving this issue. Accountability Concerns: Their shared association with Dr. **** ***** heightens concerns about ethical practices and internal accountability.Requested Actions To resolve this matter, I request the following: Immediate Refund: A full reversal of the $11,690.00 charge to my account. Formal Response: A written explanation from SP Empowerment *** and the ************************************** regarding this charge and their handling of my complaint. Accountability Review: An internal review of the *************************************** delayed and inadequate response to my refund request.I have already submitted this dispute to *********s dispute department. I urge the Better Business Bureau to investigate this matter and ensure it is resolved promptly.

      Business Response

      Date: 01/10/2025

      Thank you for bringing this matter to our attention and for your patience as we worked to address it.

      After thoroughly reviewing the complaint, I am pleased to inform you that the issue has been fully resolved. The individual in question has been refunded in full and has been in direct communication with a representative from Empowerment **** We deeply value our customers and take their concerns to heart, as they are essential to maintaining the trust and satisfaction we strive for.

      We recognize that we fell short in this instance and take full responsibility for the oversight. To prevent similar situations in the future, we have implemented corrective measures to ensure clearer communication and improved service.

      If there is anything further required to close this matter, please do not hesitate to reach out. 

      Sincerely,

      ***** *******

      President

      Customer Answer

      Date: 01/14/2025

      Id only like to say/indicate that Advanced Neuro Dynamics, Inc. did refund the full amount.

       

      Nothing else is needed.

    Advanced Neuro Dynamics, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.