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Business Profile

Antique Dealers

Alii Antiques Of Kailua

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Antique Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1st time to Alii Antiques 6/22. Asked to see certain items she said no told me I had to make an appt. Gave her my # called multiple times, no answer. ************** called, answered for them still wouldnt allow me to make appt. 2nd time 09/26/23. When arrived i asked if I could pick things up while I looked @them. She said yes, no prob. Asked if I was looking for anything specific, told her ****************** glass. She picked up different pieces of green glass & called it ALL Vaseline glass,(inaccurate)was selling it like that. 1st thought was ignorance of product realized she did know, & was purposely trying to misguide me to spend money on something that wasnt what she said it was. Shelves packed, piled very haphazardly, so bad that @2 different times lrg trucks drove by, items fell from shelves, broke in isles, just missing us. Left very quickly that day, worried about getting hurt from glass falling off shelves. On 26th, took time looking @ everything, She raised her voice telling me that I had wasted her entire day touching all of her things without permission & not buying anything. Said she had 2 appts @2:30 and I had to get out, It was 3:20 & only one person came in the whole time I was there. I was ready to buy my items I put @ register & asked if I could send mom a pic of 2things so she could decide what she wanted. The owner accused me of taking pictures, looking up prices, so I can re-sell the item & make more money than her. I put the 2 back where I found them, went to buy my other 4 items. She started berating me for not purchasing the two items I put back. When I got home I realized she didnt give me my 4th item. I called the police and spoke with them and unfortunately there is nothing they or I can do. Even though the lady is dishonest and seems scattered she is sneaky and smart. She gave me a receipt but not an itemized receipt. She also took the price tags off the items I purchased so that we couldnt prove that she kept the 4th item.

Alii Antiques Of Kailua is NOT a BBB Accredited Business.

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