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Business Profile

Dental X-Rays

Radiology Associates, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:06/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/17/2022 i took an order signed by **************** for an xray to Queens hospital.Radiology Associates **** Dr ********** read the xray and billed my insurance with out my dr. name listed as ordering dr. this claim was denied. i reached out to my insurance in 09/2023 and they reached out to Radiology A** and requested they resubmit, but they did not. Hmsa requested again 01 11/8/23, 5/31/23 & 6/7/23. as of yet they have not rebilled but instead sent me to collections on a bill that was clearly there error. It is not mine nor my insurance companies job to tell them the rules of billing. Hmsa has a contract covering this service and I should not have to be chasing them down to properly follow the laws governing medical billing. clearly i did not show up there and randomly request a service with out a physician's order and **************** is listed as the ordering Dr on the radiology report. they billed it with *********** as the ordering Dr which is not allowed per Hmsa. this is a simple fix, but they have turned it into a huge hassle on my end, when i did nothing wrong. I also feel this was done on purpose as a way to get a larger fee, because after all who wouldn't just pay the $50 they are requesting to keep from going to collections. This seems like extortion honestly

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