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Business Profile

Retail Florist

The Happy Haku

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/06/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Haku from The Happy Haku on 9/19/23. I prepaid $200 at that time. The agreement was that she would deliver the Haku to my Resort on 9/27/23, the cost for delivery was covered with the $200. According to her site I was to make contact 3 days in advance to confirm, which I did. The day of my event I hadnt heard from her so I reached out via text and phone call, no response. I had requested a morning delivery or at least by 3 because I needed it by 4 for family vacation photos before our luau. I didnt hear from her until approximately 4:30, she stated she wouldnt be able to get it to me until 8 pm or the next morning (I was already at my event by this time). She gave me an option for a refund which I said I would prefer the refund (this was via text). This was on Wednesday evening. I reached out Friday 9/30, she claimed the money was issued, I reached out to my bank 10/4, they showed that there was nothing pending. I reached out again to her on 10/5 requesting an email confirmation of my refund, she said shed get it to me, I have yet to receive anything. I just want my money back and for other customers to be aware of this scam. The business is advertised on ******** and Instagram. I wish I had read the Yelp reviews before my purchase because apparently I am not the only person she has done this to. My event was a luau with my family on a once in a lifetime trip, this day was really important to me as I was with my family and my parents and was really looking forward to wearing the Haku for photos and for our luau. Other customers on yelp had their wedding and graduation days ruined by this business. Its really sad and frustrating that this appears to happen a lot with this business.

    Business Response

    Date: 10/06/2023

    Client was informed delivery would be delayed due to medical emergency , client was offered a later delivery or refund they decided to go with refund . Client was issued refund. 

    Ive tried uploading refund receipt but it will not upload through the designated porthole .please advise 

     

    mahalo 

    jennifer 

The Happy Haku is NOT a BBB Accredited Business.

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