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Advanced Technology Associates

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/27/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a work at home web class. If I did not like the class, I could request a full refund. I have been trying to get my $255 refund since May. They emailed me that their Stripe payment account was locked and they could not give me a refund. I contacted Stripe support and they said to have the vender contact them to have their account fixed so they can give me a refund. They must not have contacted the Suport at Stripe because they are still stating that their account is frozen and they can not give me a refund. They told me to file a claim with my bank and they would not dispute it and I could get a refund that way. **************** refused to file a claim because I waited a week to request a refund. From: Innovativez <*********************************>Sent: Monday, August 15, 2022 6:37 AM To: *********************** <***********************>Subject: Re: refund Hi ****** *********************************,Please be advised that the vendor already tried to do everything to process the refund but failed due to the restriction on our account.Stripe has ?our funds on hold and the only way for you to get your money back is through disputes/chargebacks.?Kind regards,******* Support 13778:1879740 ?You replied on Sun 8/7/2022 11:19 AM You replied on Sun 8/7/2022 11:19 AM Innovativez <*********************************>Hi ****** *********************************,We apologize for the late response.?We have notified the vendor about your request to find another way to refund you.We will let you know once we receive a response as soon as possible.?We apologize for the inconveniences caused.?Kind regards,******* Support ou replied on Sun 7/10/2022 4:51 PM You replied on Sun 7/10/2022 4:51 PM Innovativez <*********************************>Hi ****** *********************************,We apologize but we don't do direct transfer.?Please proceed and file disputes/chargebacks on your transactions so you can get your money back as soon as possible.?Thank you for your understanding and regards,*******************

    Customer Answer

    Date: 10/04/2022



    45-302 ***********.,  *******, **, ********  **********
    Phone: ************** / Fax: **************           Email - *******************

    Business Response

    Date: 10/08/2022

    Tell us why here...

    Aloha BBB,

    Received a complaint from BBB.  It is a complaint originating from ******************************  We have no idea what this is about.  We do not offer a web class for $255.  We never had a Stripe account to receive the funds she indicated. There are more than one independent company that are named Advanced Technology Associates.  It sounds like a firm by the same name received these funds,perhaps that firm went bankrupt.  A long time ago I looked up the name and if I recall correctly there was another firm in ********, and perhaps elsewhere, but no others in ******.  This complaint is directed at the wrong company, we are at all not involved with this.  Plus our name includes ****** at the end. 

    ********************************, Owner
    Advanced Technology Associates ******
    45-302 ***********.
    *******, **   96744-2819

    Customer Answer

    Date: 10/13/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Advanced Technology Associates is NOT a BBB Accredited Business.

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