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Business Profile

Bicycle Dealers

Kauai Cycle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bicycle Dealers.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Cinnamon P

    Date: 08/08/2022

    I brought my bike in for a flat tire and the Sales rep convinced me to let him shorten the chain. Big mistake! Before I brought it in: no problems with the chain. After he shortened it, I can't even ride the bike up the hill to my house without the chain coming off half a dozen times. So I took the bike back in, to get the damage they'd done *undone* and ***** - the owner - informed me that my bike is "simply no good anymore", they can't fix it, that it was sheer coincidence that the chain stopped working the same day they "fixed" it, and that I need to buy a new bike (presumably from him).I don't know in what world a business breaks a customer's property and then refuses to fix the damage. And in what world they add insult to injury by throwing you out of their shop for daring to request that they repair it. But that's not a world that I want to live in, so I have to warn everybody about this place: if it ain't broke, don't let them "fix" it.And sorry you're so stressed *****, but there was really no need to take it out on me. It might be time to retire & let somebody who cares take over. Your attitude towards **************** was summed up perfectly when I told you that your treatment of me was going to lead to a bad review, and you whiplashed "like I give a sh*t!"

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