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Good Gary’s Garage & Mobile Mechanic

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my car in for an axel replacement, within 6 weeks the axel fell out from beneath the car while I was driving it. Looked underneath and 2 bolts were completely missing on that side (they don't unscrew themselves). My wheel fell off and the left side of my vehicle fell to the ground crushing the driver side fender. ***** seemed like a nice guy, but spread him self thin with too many jobs and he was clearly overwhelmed and probably just made a stupid mistake and forgot to put them in. I understand people make mistakes, but he completely glossed over the issue, ****** me along for weeks, never took accountability, or acknowledged the fact that I could have been killed, lied to me and the manager at Napa, left me to pay for all the damages out of my own pocket and ignored my calls. Then when I got upset after dealing with all of this, he treated me like I was being out of line for being upset that I was out of work for 3 weeks and the damage cost me thousands of dollars (still not all dealt with), always citing how I was inconveniencing his family by simply attempting to actually address the issue with him. Finally, his wife or girlfriend got involved saying she'd taken over the business, after insulting me plenty, she refunded me MONTHS later for the labor on the axel but didn't bother to acknowledge anything else, and continued to gaslight me for being upset about what I had to deal with. The $400 refund for the axel labor barely touches the amount needed for the remaining repairs that I can't afford. I have been left with the bill for two tow trucks, a new axel replacement, a new tire, brake line, and the body work needed on my fender.

Good Gary’s Garage & Mobile Mechanic is NOT a BBB Accredited Business.

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