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Business Profile

Building Materials

Honsador Holding LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

This profile includes complaints for Honsador Holding LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Honsador Holding LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 15, 2023, we purchased Trex brand 2 X 6 decking planks and boxes of stainless steel screws and boxes of caps to cover the stainless steel screws from Honsador Kapolei. No instructions came with the materials, and the drivers included with the stainless steel screws were not the required spacer drivers which work with the caps. As a result of having the wrong drivers, the screws werent driven deeply enough for the caps to cover them properly so the caps are continually working their way out. We complained to the Honsador manager that we wanted someone to rectify the job. She refused to help even though the supplier admitted we should have been provided spacer drivers since we had bought the plugs. Because we werent provided directions NOR the special drivers which would sink the screws to the proper depth to leave room for the plugs, we now have an unsightly deck with plugs popping out daily and water leaking into the s**** holes when it rains. We expect Honsador to rectify our situation. Please See the picture I attached. There are nine holes, and only three still have their plugs. Over a hundred plugs have popped out so far.

    • Initial Complaint

      Date:04/13/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction was September 2022. I ordered trusses from Honsador Lumber. I provided them with a roof plan, which I didn't realize was different from a truss plan I supplied my contractor. What I did supply to Honsador was another company's estimate and roof truss plan, which was the correct roof plan. Honsador went off the wrong plans. I received the trusses and let them know it was wrong. I gave them the correct truss plan, and they still did it wrong the second time. I told them that I would like a refund and will not be having them do the trusses anymore. They said they do not give refunds and since I signed the contract saying the trusses were correct the first time, it's too bad that I got the wrong trusses, TWICE!The branch of Honsador that I am complaining about is not in *******, Oahu, but it was in *****, Kauai. That truss department has since closed down because they made many other mistakes on other customers orders that they had to fire the truss department manager and now have to make the trusses from either Oahu or ****.

      Business Response

      Date: 04/24/2023

      This matter has entered into legal discussions and comment can't be provided at this time.

      Customer Answer

      Date: 04/25/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I hope Honsador will seriously consider just refunding me part of my money and this can be resolved easily.

      Sincerely,

      *************************

      Customer Answer

      Date: 05/18/2023

       
      Complaint: 19930481

      I am rejecting this response because:

       

      Hi - I want to reopen this case as I haven't gotten any response from the business I complained about. I thought it was resolved, but was I mistakenly clicked on the BBB response that it was resolved.  I figured it was in the hands of their lawyers so at least they would try to do something.  Honsador has not taken any action regarding my complaint.  Please let me know if BBB can follow up on it.  Thank you.

      ****************************, CRS, RS 56237

      *****************.

       Cell:  ************

       Email: ******************************

      www.kauai-realty.com

      2403 ************., *****, ******  96766

      First on the island.  First for you.

       


      Sincerely,

      *************************

    Honsador Holding LLC is NOT a BBB Accredited Business.

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