We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Repair

Restoration Furniture Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Repair.

Complaints

This profile includes complaints for Restoration Furniture Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Restoration Furniture Repair has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company was hired by my moving company to inspect my Sleep Number bed that was damaged during the move. The inspection was conducted on 10 May 2025 (report attached). The inspection report contains the following "*Shipper states this item was damaged a bit in a previous move; shipper states things were repaired, however he wasnt specific on what was damaged and repaired at that time." which follows the section of the report on the mattress. I never made any statement concerning damage to the mattress. I did comment on damage made during a previous move to the bedframe that was repaired by Sleep Number after that ******* addition, this company provided the moving company with a quote for mattress replacement from the Sleep Number website (quote attached). ****** and ****** are exempt from website pricing and all quotes must be generated by a store in that state.Based on these two issues, my moving company is refusing to pay full replacement cost for my mattress. I contacted Restoration Furniture Repair to discuss this and was told to contact the moving company. When I explained that I already did, ****** told me to send questions via email (which I have). I expect Restoration Furniture Repairs to amend the original report and provide my moving company with an accurate quote from the on-island store (quote attached)

      Business Response

      Date: 05/30/2025

      It is true we were hired by the *** to perform an inspection on the claimed items in this shippers move.  However it is false to accuse us of providing said reimbursement quote.  We did not in fact submit a quote for this shippers mattress.  The quote and screenshot he received was from the TSP (they emailed stating they were the ones who found that quote and emailed it to Mr. ********  We did tell Mr. ****** this, and he can ask them again if he would like to verify this.

       Also the shipper stated his item (the bed which includes a frame and mattress) was damaged in a previous move and was repaired previously.

      We stated at the end of our report exactly what he told us and also stated he didnt designate if it was the mattress or the frame that received said damage.  Thus we were simply restating what he told us via phone and then again in person.

      Shipper believed it was our fault that the *** gave him a lower offer for reimbursement that he felt he was entitled to; however that isnt our fault.  They have more documentation to substantiate their findings above and beyond what we had or know.  They look at the pre existing notes from origin, normal wear and tear, claims history with this shippers move, and more.

       Thus to put the blame on us is incorrect and unwarranted.  He needs to direct his issue with the *** and then he can transfer his claim to the *** (military claims office) should he desire to.  

      While Mr. ****** wants us to amend the report,  the *** who hired us told us not to.  We were hired by them and thus need to abide by what they say.  They are the experts.  They said Mr. ****** should not be contacting us at all but rather if he is unhappy with his settlement, he should transfer his claim to the ***.  We do not make any determinations at all but rather inspect items and share our factual findings in a report to the TSP.  They then make determinations and find replacement quotes for items - that is not our job and we dont do that.

      Thank you very much,

      Restoration Furniture Repair

    Restoration Furniture Repair is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.