Complaints

This profile includes complaints for Airgas USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Airgas USA, LLC has 9 locations, listed below.

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  Airgas USA, LLC

  1008 Opule St Kapolei, HI 96707-1861

• 

  Airgas USA, LLC

  365 Hanakai St Kahului, HI 96732-2406

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  Airgas USA, LLC

  94-133 Leokane St Waipahu, HI 96797-2210

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  Airgas USA, LLC

  73-5620 Kauhola St Kailua Kona, HI 96740-2667

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  Airgas USA, LLC

  PO Box 93500 Long Beach, CA 90809-3500

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased/rented the smallest cylinder of ************ at **** psi for HVAC purposes and returned the cylinder according to the terms of the agreement/contract. The cylinder did not have a hydro date and was originally damaged.Later, it was noted by the individual behind the sales counter along with my spouse that the cylinder was returned to the store.The Airgas Store representative who I originally purchased the N2 gas and rented/leased cylinder from last week asked me to return the cylinder to their designated area outside instead of in their store.I carried the bottle to where another Airgas representative was gathered with four large welding gas cylinder and other customers on the loading dock. He pointed to a suitable location to leave the bottle. I asked about refills where he said they did not have any N2 available which agreed with the sales person inside the store. This almost ended the N2 cylinder gas transaction except the return of my large deposit and a reduction and the return of an overcharge on hazmat fees.It was noted and brought to the attention of several Airgas administration that the attached documents contained altered and/or incorrect information along with my deposit and reduction in fees not credited to my card. A police report was filed for fraudulent use of my credit card as I did not authorize her to keep my funds.In a separate and new transaction I had an account opened at the busy Airgas Store in ******* where I purchased more N2 gas and was out the door and on the job quickly. To this day I never received the deposit and the hazmat fee overcharge credited to my credit card account.I wish it to be returned along with interest immediately.

  Business Response

  Date: 02/10/2023

  We have been trying to contact the customer to resolve the matter.  He has not responded.  We are crediting his credit card for the deposit charge.

  Customer Answer

  Date: 02/21/2023

  BBB Complaint #********. I apologize for not responding in a timely manner but neither my assistant nor I have received a response from the Airgas, LLC ******* Branch about attempting to contact anyone in my organization about an attempt to return the deposit. This is pure deception..again and an attempt to keep customer money. However, I am in discussion with an appropriate department and person at Airgas, LLC about this situation ad that is the reason for delaying contact with you as ***** at the ******* Branch could throw in more paperwork in the mesh to stall the return of the credit and hazardous material fee. I will email you when this has been resolved as I probably need about four more work days.

  Business Response

  Date: 02/21/2023

  We have continued to contact ***************************, however each phone call goes directly to Voicemail.  **** (****) ******* our ******* Branch Manager has been reaching out and he has not heard back.  He just called him again today.   We have processed the credit and you can see a screen shot attached of the credit that will be issued.  

  Customer Answer

  Date: 02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is partially satisfactory to me. 

  
  

  It does not take into consideration the overcharge of the hazmat fee overcharge which should be only $10 US instead of $36.00 US and it does not pay the compounded interest rate on the monies due as requested.

  
  

  I will deal with the two discrepancy internally with Airgas, LLC after the credit is deposited into my account based on the following guidance:

  
  

  I spoke with the **** of ************************ and they asked me to be sure I accept this response from the business (Airgas, LLC ******* store) after the pending date of the credited amount has expired (from your end it will appear as a debit);

  
  

   and the pending amount is (credited) deposited back into my account which might be 3-4 days from today.

  
  

  At that time after the credit transaction takes place in my account I will accept the business's response to resolve this account.

  
  

  To note: I did not ask that a phone call be placed to me in order to resolve this issue.

  
  

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented CO2 tanks for an event we were holding on July 9, 2022 in which we needed the tanks for 3 days. The bill we received showed 12 days. It took considerable effort tracking down a representative for this company in order to have the billing adjusted. It was settled on December 14, 2022.We also rented CO2 tanks for an event we were holding on August 30, 2022. We needed the tanks for a total of 3 days and specified the pickup date when placing the order. Airgas never came to pick up the rented tanks, and as of December 14, 2022, had sent us bills for 93 days of rental. On December 14, in protest, we negotiated a settlement to the account to bring our account current. In January, we received another invoice related to the same tanks for 20 more days. I disputed the invoice, but as of January 11, 2023, the company maintains that the amount is due.It is fraudulent to charge someone to rent equipment for 113 days when they only requested to rent it for 3 days.

  Business Response

  Date: 01/24/2023

  Hi ****** - The last rental invoice has been credited and your account is now clear. Thanks for your patience in allowing us to get this resolved.

  Customer Answer

  Date: 01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************