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Business Profile

Medical Gases

Matheson Tri-Gas, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Gases.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had cancelled our account and had arranged with ***************************** in February 2023 to have our gas tanks to be picked up from our office, because we were no longer administering gas to our patients. As such, it was my understanding that our FINAL payment would be in March 2023. Our account was on autopayment, and after March 2023, NO INVOICES were neither mailed nor emailed to our office, and NO AUTOPAYMENTS were made to my card after March 2023. Consequently, I had no reason to believe that Matheson did not pick up the tanks from our office. It was not until recently I randomly received an email with invoices for a whole year. When I Matheson that these invoices were in error, since our account had been closed in 2023, the person asked if the tanks were still in our office. When I had the staff check, it was to my surprise that the tanks were still there, because Matheson never picked up the tanks.Had they at least sent me an invoice or even charged my credit card back in 2023, I would have been alerted that something was wrong, and I would have immediately rectified the situation. We are being charged for tanks sitting in our office. We never used them. So I sent them the attached letter. Someone named ****** from their billing department called me and I explained the situation. She said that she would speak with "corporate" and have their local sales rep call me. No one has contacted me yet. They are still sending me the invoices. I paid the March 2023 invoice, informing them that had they sent me the March invoice, I would have been alerted about the tanks still being in my office and then immediately called them to pick up the tanks ASAP, but I should not be responsible to anything beyond that.

Matheson Tri-Gas, Inc. is NOT a BBB Accredited Business.

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