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Business Profile

Divers

Prodiver Maui Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/23/2024 $1025.64 Confirmation number#********* It was by far the worst activity experience I've ever had. My girlfriend and I signed up for two snorkeling sessions and even reserved wet suits. However, upon boarding the boat, we were told they didn't see our reservation, so no preparations were made for us. After confirming that we did indeed have a reservation, they hastily found two ill-fitting wet suits for us to wear.I asked where we could go snorkeling since the boat was anchored in the middle of the ocean, which was a scuba diving spot. It was impossible to see anything snorkeling in such deep waters, and it wasn't safe for just the two of us to go in by ourselves. Their response was that their company primarily focused on providing scuba diving services and didn't really cater to snorkelers, hence the lower price. This struck me as odd because their business website does mention there will be a instructor for every 4 customers. Their boss even mentioned that diving and snorkeling were completely different activities, and he himself had no understanding of snorkeling, so they don't really pay too much attention on customers for snorkeling. This led me to believe that the money we spent on snorkeling was merely to fill their boat with people, as they didn't provide instructor as website description, suitable locations, proper safety equipment, or service for snorkelers. This snorkeling product was essentially deceiving consumers.

  • Initial Complaint

    Date:11/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/19/22 I reserved and paid for 3 days of 2-tank diving using Prodiver Maui - Dates of service were to be 9/29/22, 9/30/22, and 10/3/22. On 9/23/22, I received a voice mail message from the owner stating that he needed to take the boat out of the water on 9/30/22 for maintenance/repairs. I began emailing *****************, the owner, on 9/24/22 to see if I could dive with him another day. Unfortunately, the boat would still be out of the water on 10/1/22 and the business was closed on Sundays (10/2/22). I have asked via email several times about a refund (where the owners' responses did not address a refund)with the latest request being 10/25/22 to which there was no response.

Prodiver Maui Inc is NOT a BBB Accredited Business.

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