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Business Profile

Concierge Service

Hawaii Activities and Concierge, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concierge Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/24/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I went to Hawaii on our honeymoon and spent a few days on each island. We were in Maui, ** July 16 - July 17, 2023. On July 13, 2023, we googled Molokini snorkeling tours and came across the website "************************************************". Through the website, we booked a snorkeling tour for July 17th, 2023 and paid $384.75. Immediately upon booking the tour, we received an email from the Maui Activities Store stating that our booking was confirmed for July 17, 2023, and that we would receive our voucher within 24 hours. Later that day, we received an email from hiaac.com with the subject "************ Ticket Voucher 69605-1 | **************** DATE: 7/17/23". The email contained a pdf voucher. On the day of our tour, we went to the specified boat slip to check in for the snorkeling tour. The company did not have us on the list. I showed them the voucher, and they pointed out that the voucher that was sent to me was for a different person (*****************************) and was for September 10, 2023, not July 17. We ended up having to pay the company for the tour to be able to go. When we originally discovered they sent the wrong voucher, I tried to call the company but received their voicemail. I left a message and then sent an email. Since then, I have sent multiple emails requesting a refund and have called them a minimum of once per day and have left messages. I have not received a response to my emails, a call back for my voicemails, or an answer to my calls. The company took my money and did not provide the service they said they would, and now has gone dark and will not answer my calls or reply to my emails.

    Customer Answer

    Date: 07/26/2023

    The company reached out finally, after receiving notification from the BBB and issued a full refund. This has now been resolved.

Hawaii Activities and Concierge, LLC is NOT a BBB Accredited Business.

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