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Business Profile

Swimwear

Maui Clothing Co., Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimwear.

Complaints

This profile includes complaints for Maui Clothing Co., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Maui Clothing Co., Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Maui Clothing Co., Inc.

      878 Front St Ste A2 Lahaina, HI 96761-2416

    • Maui Clothing Co., Inc.

      362 Huku Li’i Place Kihei, HI 96753

    • Maui Clothing Co., Inc.

      411 Hukulii Place Ste #203 Corporate Office Kihei, HI 96753

    • Maui Clothing Co., Inc.

      1221 Honoapi’ilani Hwy Lahaina, HI 96761

    • Maui Clothing Co., Inc.

      2463 S Kihei Rd Ste B11 Kihei, HI 96753-8691

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two 14K solid gold Aloha necklaces on July 14, 2022. One was for me and on was for my daughter. We did not wear them in Maui and I put it on her for the first time on July 22. That same day the necklace broke - the actual gold Aloha part of the necklace broke in half. I called the store and I was told there was nothing they could do. This was almost a $400 necklace that broke on the first wear. Something needs to be done.

      Business Response

      Date: 08/12/2022

      Hello ********, 

      We can hold the necklace until you return to your vacation home on Maui and make the switch then or return if you do not feel comfortable with mailing the item back.Or if and when you are able to mail the item back we can wait until then and will keep the necklace on hold. I hope you have a healthy, safe recovery and sending you much Aloha. 

      Thank You, 

      *************************

      Customer Answer

      Date: 08/12/2022

       
      Complaint: 17657494

      I am rejecting this response because:

      there is nothing keeping this business from standing by their word  I just had major hope surgery which will require me to be house bound for the next 6 weeks; at least. I had tried to correct the issue prior to surgery but their declined to address the issue   This was a gift for my daughter so she could remember the trip  I have various other serious health issues that make any trip that I can make with my daughter special. This necklace was more than just a necklace. It was symbolic. Its quite clear that this business could care less about their customers and only about the money they receive. 

      Sincerely,

      ***********************

    Maui Clothing Co., Inc. is NOT a BBB Accredited Business.

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