Complaints
This profile includes complaints for Maui Tickets for Less's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Huge scammers...Maui tickets for less. We gave them our credit card info to book a **************** tour. We never signed anything before we did a weigh in. We knew we would be close but didn't think we would be over. We weren't able to do activity and then MTFL charged ** over ****** blaming **************** for the charge. Now we have to fight with the bank. The owner ****** tried to talk us in to doing a time share and do other events in order not to give us our money back. The manager of **************** said she can't refund it because she doesn't have the payment and mtfl won't refund.
Business Response
Date: 09/02/2022
Aloha,
I spoke to the client yesterday and we reached an agreement.
thank you
*************************;
Customer Answer
Date: 09/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:07/28/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was approached by sales rep on Front street and directed to his both offering discounts on excursions in Maui. I was interested in Parasailing. The sales rep gave me a good price of $110. In front of my wife as a witness he stated that for giving us a good deal, it would be helpful if I could stop by before we left and check out a slide show. I said we didnt know if we would have time since we werent staying much longer and he expressed no concern or indication it was mandatory. He still offered the tickets for the same price. After I paid for the tickets he stapled a piece of paper explaining that my wife and I were required to go to a sales presentation or we would be charged an additional 191 dollars. We never sign this paper even though it has a signature location on it. I was upset and asked about canceling, but we said since it was the next day, that wouldnt be possible since less than 72 hours. I did show up to the presentation, but without my wife, and the lady told me it was for couples only, and we would be charged for not meeting our commitment. My wife did not come because she felt scammed already and did not trust the situation. I tried explaining the situation to the lady at the presentation but she was not interested in hearing me out. I told her that if I got charged I would dispute it with my credit card company, and she said fine, thats your right. Instead of disputing with the creditor I decided to file a complaint with BBB. The sales rep was completely misleading.Business Response
Date: 08/23/2022
Aloha,
i spoke to ******************* and did refund his Credit Card on 7/30/22. This issue has been resolved too the clients satisfaction.
thank you***************************
Customer Answer
Date: 08/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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