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Business Profile

Auto Repairs

Destination Autoworks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I really don't have the dates with me now so im just going to say around 4 months back I brought my car into destination auto to check what was wrong with it so I took what they were saying & told them to go ahead & do the job so they did. When I got my car back I looked on the receipt to see what was done & put the receipt away. Well couple of months went by & I started hearing a noise didn't think much of it till it got louder & my battery started to die opened the hood to find that the alternator they replaced were in pieces on the. Bottom of the engine floor now there saying there not touching it cause someone touched it

    Business Response

    Date: 08/31/2023

    Hi there, I'm very confused with this complaint. The custom pickup up her car on 8/22/23 after we replace the alternator at no charge to the customer. I've attached a copy of the invoice signed by the customer with she picked up the car.

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