Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2022

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/29/22 - Met with Broker *********************** which we found on Website - **********.com We hired this individual to Sell our Cleaning Business.07/05/22 - Signed Agreement to sell and Paid him $1,000.00 - Stated it was to begin paperwork 07/13/22 - Paid him an additional $600.00 Nature of Dispute is that we now believe he is not licensed. His Agreement is not Legal or Valid.He charged us money that he was not entitled to receive. He also has attempted to charge us more money for services and additional staff that he claims to employ. On 08/06/22, we did approach him and offered to end our agreement amicably, but he strongly refused. He is unethical, Unprofessional and a Scammer.We are a Small Cleaning Business and have worked hard for the last ********************************************* our community and we want this individual to be stopped. He should be held accountable here in Maui and all of ******. He has no right to steal from the many hard working people in our community.

  Business Response

  Date: 09/07/2022

  Aloha, Resolution Specialist with the Better Business Bureau...
  
  Please be advised, I copied the Buyer's on my response - and they have called to share they have not authorized their names to be published or provided in the Contract.  Please redact the Buyer's names, Guy & ********************* from the cc: in my memo response and as listed in the Offer to Purchase.
  
  Thank you for your further cooperation in this matter...
  
  ******, and aloha...
  
  On Sat, Sep 3, 2022 at 3:00 PM *********************** <************************************************************************************************************; **************** Resolution Specialist with the Better Business Bureau.
  
  I/we welcome your involvement, and especially sharing with me/us this unwitting Complaint from **************************************
  I/we regret the very tragic, and sad evolution of the best deal of their lives, for ************************************* and *********************, and in their very best interests.  To one of total and absolute withdrawal from any and all dialog or discussions, or to follow through in their best interests to produce the interim financial statement.  Requisite to qualify the Buyer's loan request to accommodate and facilitate the Buyer's Purchase Offer.
  My response attached should shed a different perspective on what has really occurred here.
  Again, we regard the BBB to attempt to mitigate and resolve the perspectives among Complainants' and responsible parties. Like us, who very responsibly and professionally, want and choose to do all the right things, always... 
  The attached response is self-explanatory.  Though, I/we remain available for any follow-up dialog to attempt to resolve the disparities in perspectives here...
  
  In ******, we say mahalo, for thank you - and we always greet and depart with - aloha !!
  
  ******, and aloha...
  

  
  

  Customer Answer

  Date: 09/20/2022

  Id like to add a complaint to case ********. We decided to not purchase the business and *********************** has not refunded our ******* deposit of $2500.
  
  
  
  Guy

  Customer Answer

  Date: 09/26/2022

  Attached is an image of the purchase contract we signed to purchase Aloha Cleaning. The $2500 we paid stated Fully Refundable. I believe you already have a copy of it and if not Ill be happy to send you one.
  
  I also attached an image of my text correspondence with *********************** on 8/22/22 at 828am starting we are no longer interested in purchasing Aloha Cleaning.
  
  Also attached is another image of the email correspondence he received from the sellers of Aloha Cleaning not wanting to conduct business with *********************** (which he forwarded to me on 8/22/22 at 230pm.
  
  You can see our decline to purchase was at 822am and the seller declining to work with *********************** at 230pm later that day.
  
  We are owed $2500 of our ******* deposit from ***********************. I gave him a 2 week notice as of 9/4/22 to give us our money back. As of this writing 9/22/22, we have not received our ******* deposit back of $2500.
  
  Thanks
  **************;

  Customer Answer

  Date: 09/26/2022

   
  Complaint: 17786191
  
  I am rejecting this response because:

  Attached is an image of the purchase contract we signed to purchase Aloha Cleaning. The $2500 we paid stated Fully Refundable. I believe you already have a copy of it and if not Ill be happy to send you one.
  
  I also attached an image of my text correspondence with *********************** on 8/22/22 at 828am starting we are no longer interested in purchasing Aloha Cleaning.
  
  Also attached is another image of the email correspondence he received from the sellers of Aloha Cleaning not wanting to conduct business with *********************** (which he forwarded to me on 8/22/22 at 230pm.
  
  You can see our decline to purchase was at 822am and the seller declining to work with *********************** at 230pm later that day.
  
  We are owed $2500 of our ******* deposit from ***********************. I gave him a 2 week notice as of 9/4/22 to give us our money back. As of this writing 9/22/22, we have not received our ******* deposit back of $2500.
  
  Thanks
  *****************
  
  Sincerely,
  
  *************************************