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Business Profile

Mailing Services

The UPS Store #6074

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The UPS Store #6074's headquarters and its corporate-owned locations. To view all corporate locations, see

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The UPS Store #6074 has 2 locations, listed below.

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    • The UPS Store #6074

      Bldg 6477 Mokapu Mall MCBH Kaneohe Bay, HI 96863-5096

    • The UPS Store #6074

      PO Box 349000 Kailua, HI 96734-8500

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/06/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for 2nd day air with *** ******, ** store on 6/29/22 and package was not delivered until 7 days later on July 5, 2022, even though the package did arrive on the second day to ************* *** facility. When I talked to an online support agent with *** they stated that a refund was warranted but that I needed to go to the *** store where the order was placed. I did and they refused to gives us a refund, stating that they do not guaranteed 2 day air. Why then should people pay for what is advertised as 2 day air if the product may or may not arrive during their advertised service? We believe this false advertising, breakage of a customer agreement and thus we protest and think that this charge is not authorized since it was not provided. Furthermore, as a side note, this ****** ****** location is the only store in the area that has a 'stated policy' that the staff servicing customers do not wear masks! This indicates a lack of consideration for its customers.

      Business Response

      Date: 07/18/2022

      *** has suspended delivery guarantees and states as such in the signed shipping agreement form to which consent is required before shipment is accepted for processing. We also inform customers that delivery dates are estimates. The *** customer agent wrongly stated that he should be refunded but the claim if desired would be filed through The *** Store, an independently owned franchise.
      Our mask policy follows *************** guidelines and The *** Store corporate guidelines regarding wearing of masks

      Customer Answer

      Date: 07/18/2022

       
      Complaint: 17531170

      I am rejecting this response because: I was informed by the *** via customer contact at https://************************************/ that a refunded was warranted and to go to the actual store that such product was purchased. Furthermore, the store does not understand that it does not matter whether they 'guarantee' or not as long as the service is being sold and marketed as "2 day Air", especially considering that they sell delivery services at less cost. The least that *** should do is credit the customer per the lower cost service that does to market itself as "2 day Air". It took 7 days for delivery. As a past consumer advocate for the *************** I am considering forwarding this complaint for further review. Lastly, I mentioned the mask issue simply because every customer service personnel interacting with the public in the stores surrounding *** wear masks, it simply is a moral issue that is also demonstrative of *** lack of customer consideration.

      Sincerely,

      ***************************

    The UPS Store #6074 is NOT a BBB Accredited Business.

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