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Business Profile

Carry Out Food

World Subs, Inc. Dba Subway

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carry Out Food.

Complaints

This profile includes complaints for World Subs, Inc. Dba Subway's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

World Subs, Inc. Dba Subway has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • World Subs, Inc. Dba Subway

      95-1249 Meheula Parkway Suite #196 Mililani, HI 96789

    • World Subs, Inc. Dba Subway

      98-1277 Kaahumanu St Aiea, HI 96701-5314

    • World Subs, Inc. Dba Subway

      94-780 Meheula Pkwy Mililani, HI 96789-2100

    • World Subs, Inc. Dba Subway

      94-535 Kupuohi St Waipahu, HI 96797-5365

    • World Subs, Inc. Dba Subway

      95-221 Kipapa Dr Mililani, HI 96789-1147

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/22/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are running a promotion, buy $25 in gift cards receive (1) 6" sub free. My wife went to Mililani Mauka location and ran into no problems. The next night (12/20/22) I went and Mililani Mauka had run out of gift cards so they sent me to Mililani Shopping Center to purchase them. I confirmed the promotion and purchased $125 in gift cards. This should have given me (5) cards for the free 6" subs. They only gave me 4 and said that's what the register authorized. I said you told me for every $25, I would get 1 free 6" sub. So they tried to give me unscanned cards. When I questioned whether they would work at other locations they said "You have to come back here!". I said these are for gifts for workers in town, why would they want to drive to Mililani to redeem them? The back of the card says good at all participating locations. Anyways, the location couldn't fix the situation. When I went home my wife tells me even the "scanned" cards are worthless. The cards they scanned and gave me had expiration dates of 1/1/22 to 3/1/22, which means they are already EXPIRED!!. I tried calling World ******** the past two days and left messages that no one responds to. I would like to get the cards for the free 6" subs, replaced with current/new cards.

    World Subs, Inc. Dba Subway is NOT a BBB Accredited Business.

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