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Business Profile

Expositions

Caroline-Hawaii Craft Fairs, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********** ****** Craft Fair scheduled for Nov. 2022 was cancelled due to the death of ********, who ran the fair for 33 years, with help from her family. I had paid the booth fee of $582 by check dated Aug. 9, 2022, which was cashed; the $100 deposit check was not cashed.The family sent a letter in Nov. with information about ********'s death and stating that the fair was cancelled and they would contact the vendors and issue refunds. I have tried to contact them by email (no answer), by telephone (the mailbox is full) and by registered letter (the receipt has not been returned). The fair usually had at least 400 vendors. At an average of $600 per booth, that's almost $250,000. ********* does not have this fair on their Nov. 2023 schedule. Can you help me get a refund?

    Customer Answer

    Date: 09/12/2023

    I received a check yesterday, Sept. 11, 2023, for $582, the full amount of the refund due.  It took them 11 months to mail the refund to me with absolutely no contact, even tho I tried telephoning, emails and letters.  

    Mahalo for your help in this matter.

    ***********; *******

     

     

     

Caroline-Hawaii Craft Fairs, Inc. is NOT a BBB Accredited Business.

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