We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pickleball Equipment

Honolulu Pickleball Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pickleball Equipment.

Complaints

This profile includes complaints for Honolulu Pickleball Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Honolulu Pickleball Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Honolulu Pickleball Company

      null Mililani, HI 96789-8329

    • Honolulu Pickleball Company

      96-1385 Waihona St Unit C-1 Pearl City, HI 96782-1971

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not received my refund for an item returned via **** on Sept 8. Its been 3 weeks to process a refund which is excessive.I have emailed them multiple times for a status update without resolution. I have attached a copy of my **** tracking form & the email exchange with the retailer.

      Business Response

      Date: 11/05/2024

      Dear *******,

      Thank you for reaching out. We wanted to let you know that we refunded the customer within a reasonable timeframe and based on our terms of agreement. This included the full amount of the return less the shipping costs, which the customer is responsible for as outlined in our policy.

      Refund Details:
      Refund Amount: $99.99 USD
      Refund Date: September 29, 2024, 12:35 PM HST
      Refund Method: **** ending in 7746
      ARN: 24011344275000123474691
      We processed this refund according to our policy, which requires customers to cover shipping fees for returns. A notification email regarding this refund was sent to the customer, **** *******, at *******************************.

      Additionally, we kindly request that any negative remarks regarding this matter be removed from our BBB public profile, as we have promptly addressed and resolved the customers concerns.
      Please let us know if we can assist further. Thank you for your understanding and for working with us on this matter.

    Honolulu Pickleball Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.