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Business Profile

Sewing Machine Supplies

Breezy Tides Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewing Machine Supplies.

Complaints

This profile includes complaints for Breezy Tides Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Breezy Tides Group Inc has 2 locations, listed below.

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    • Breezy Tides Group Inc

      95-390 Kuahelani Ave Ste 3AC- Unit 5184 Mililani, HI 96789

    • Breezy Tides Group Inc

      7439 La Palma Ave PMB#710 Irvine, CA 92620

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/11/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Advertising for free trial for wrinkle cream, just pay for shipping. Then they charged my account ******. When I called they said it was a 14 day trial and that it was in the fine print. I believe this to be a consumer fraud and that this company is taking advantage of people. I was never made aware that ai would be charged ******. They refused to return my money regardless of whether or not I returned the product. I believe that everyone should be warned of their business practices.

      Business Response

      Date: 08/15/2023

      To: BBB
      Thank you for mediating this consumer complaint from our customer, Case ***************.  Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. 
      According to our records, the customer ordered our Skin Serum and Skin Cream on a 14 day trial basis back on 06/19/2023 and paid the shipping and handling fees of $5.98.and $6.45. Due to no cancellation the customer was charged on 07/09/2023 for the Skin Serum for $126.94 for the original shipment, and for continuing with our product


      We feel our customers' concerns and thus will be issuing a refund in the amount of $126.94
      Here is the refund confirmation.
      $126.94 Trans ID: cilcvb45co1do0q8vjtg dated 08/01/2023. 




      Please relay this information to our customer and feel free to let us know if you have further questions.

    Breezy Tides Group Inc is NOT a BBB Accredited Business.

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