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Business Profile

Tour Operators

Maui Easy Riders

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

Complaints

This profile includes complaints for Maui Easy Riders's headquarters and its corporate-owned locations. To view all corporate locations, see

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Maui Easy Riders has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We signed up for a guided tour from ********* for four people with ***** Campbell of Maui Easy Riders and paid in full using Venmo. It was a big part of our visit to **** and we were really looking forward to it. ***** Campbell did not show up at the designated time and we tried to call but couldnt leave a message as his voicemail was full. We texted him but he didnt respond. After waiting an hour and a half we left. We contacted him on ***** requesting a full refund and also texted him but he has not responded. We want our full amount of $835 refunded. We were so disappointed in the whole experience, including the loss of $835, and dont understand why ***** completely ghosted us.

    Maui Easy Riders is NOT a BBB Accredited Business.

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