Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Tour Operators

Maui Easy Riders

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

Information and Alerts

BBB RatingC+

Reasons for rating

  • Failure to respond to 1 complaint(s) filed against business

Service Area

  • Maui County, HI

Alert Details

This business has 1 alert.

Alert

On October 31, 2024, Better Business Bureau was alerted to a business operating as Maui Easy Riders (http://mauieasyriders.com/). BBB received a Scam Tracker report indicating that Maui Easy Riders is offering tours, failing to show up for appointments, and then blaming consumers as "no-shows" to avoid issuing refunds. BBB also received a complaint and a customer review that align with the Scam Tracker report.

 

A search with the Division, Department of Commerce & Consumer Affairs, provided an active business registration for Maui Easy Riders, registrant Wiliam Cambell.

 

BBB visited the reported business website and found it was inactive.

 

BBB visited the advertised business address and found that it was a home in a residential neighborhood. A second address was identified and found to be a vacant building. 

 

BBB found a post from William Campbell alleging that his business and identity had been stolen. He further claimed that the Maui Easy Riders’ Facebook and Instagram accounts were hacked.

 

BBB contacted Maui Easy Riders to address the consumer allegations and the reported identity theft. To date, Maui Easy Riders has not responded.

 

Complaints can be filed with the Better Business Bureau at https://www.bbb.org/file-a-complaint.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.