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Business Profile

Urgent Care Clinic

Makana North Shore Urgent Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a patient and seen at Makana Clinic on February 5th 2025. I was seen by a doctor and diagnosed with acute gout. The visit lasted no longer than ************************ X-rays were done. I received a prescription for **********.I did give them a credit card and signed an agreement to allow them to charge any additional fees that my insurance did not cover. This morning I noted a pending credit card charge from this clinic for $662.00. I then called my insurance, Select Health Advantage who stated that they have not received a claim from this clinic. They have attempted to call the billing office but received voicemail only. I also have attempted to reach them with the same result. I hope to get your assistance in Makana Clinic to cancel the charge on my credit card and to bill my insurance . Thank you very much.

    Business Response

    Date: 03/05/2025

    Aloha, 

    We received your complaint and I would appreciate the opportunity to address your concern. Please reach out to me directly and I will be able to assist you. 

    Thank you,

    **** ********

    Executive Director

    email: *****************************************************************

    Customer Answer

    Date: 03/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ****

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While on vacation on 10/4/23 in ***** I went to this Urgent Care for water in my ear. I was treated and released the same day. I used my insurance with Select Health and also gave them my cc information. At the time of the visit. i had met by deductible and copay maximums. I was surprised to see the urgent care charged my cc $14.66 with my deductibles having been met. I reached out to my insurance and for over 5 months they have tried to contact this provider to get this billing corrected to 0 and for the urgent care to reimburse me. Select Health has not been able to contact them. Please assist. Claim #***L939899900

    Business Response

    Date: 04/12/2024

    *****, I appreciate you reaching out with this concern. I sincerely apologize for the trouble you have experienced. We have recently transitioned to a new billing provider, as we also have been unsatisfied with our previous billing provider's services. This transition just occurred on 4/1/24. I ask that you give us one last chance to rectify your concern. My name is *************************, I am the clinic's executive director. I will personally see that your billing issue is appropriately addressed. Please contact me by email, ********************************** or call the clinic and ask to speak directly with me. The clinic's phone number is ************. I hope to hear from you so that we can appropriately assist you in resolving this billing issue that you have. 

    Customer Answer

    Date: 04/12/2024

     
    Complaint: 21493643

    I am rejecting this response because: I would like to keep all correspondence through BBB. This has been going on since 10/2023. I would like this resolved through here. ****, its such a small amount but I have gotten no where with your facility on even underwriting the charges. Tax? I went in for an ear ache and had my ears cleaned with no medication or equipment. In and out in 20 minutes. Please explain all charges and why my cc was charged at all. I have met my deductibles with my insurance. 

    Thank you 


    Sincerely,

    *************************

    Customer Answer

    Date: 04/16/2024

    Based on this email from the provider, and the credit to my cc for 6.75, I want to close this complaint.

    *************************

     

    ******************,
    I received your complaint through Better Business Bureau, and I wanted to take a moment to apologize for the frustration you have experienced. We have recently changed billing providers, and I have confidence that we can appropriately address your concern. Upon researching, it appeared that $14.66 was an adjusted amount that was not collectable. Your credit card was charged $6.75, and this has been reversed from your credit card used. There is no balance due, and the visit was paid in full. This error was made by our previous billing company, and our current billing provider made the appropriate correction. Please let us know if you have any further questions or concerns. You can contact me directly, or email our new billing provider (effective 4/1/24) at ****************************. 


    I sincerely apologize for the inconvenience. 
    Kindest regard,



    *************************, BSN, RN
    Executive Director
    Makana North Shore Urgent Care
    ****************************
    *********************
    (808) 320-7300e Information...

Makana North Shore Urgent Care is NOT a BBB Accredited Business.

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