Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mechanic shop failed to complete job correctly. Mechanic shop negligent in oil change. Mechanic shop overcharged and under delivered. Office staff refused to give names of who to address complaint to, office staff refused to provide refund for job not complete. Autoshop said the problem could have been from paper that the staff accidentally got stuck in there from performing the oil change but failed to offer refund.

  

  Business Response

  Date: 01/29/2025

  This is our response for Jordan's refund request.

  I apologize that I did not address your request for a refund in the initial response.

  After reviewing the services that were provided to the car, unfortunately we will not be issuing a refund. Services were completed based on what was asked and what was approved. In addition, our records show payment was received by *******. 

  

  Business Response

  Date: 01/29/2025

  Dear ******,
  
  
  I'm sorry you feel that way, and I'd like to share more details on the services provided on January 21, 2025. At approximately 1:25 pm, ******* came into our facility and asked if he could do an oil change service. We let him know it would take 45 minutes to an hour to be completed. As a standard with all of our oil change services, we offer free checks on the engine and cabin air filters. This was offered to *******, and he approved the free service and signed the authorization form to move forward with servicing the car. We proceeded to pull the vehicle into the work bay and began the oil change service and general checks/inspections. We did a check and found the engine and cabin air filters were dirty as well as the mass air flow sensor. As a standard practice, we showed the dirty filters to the customer, as we did for *******. Prior to doing any services, we provided two quotes to *******, one for just the oil change by itself and another quote for the oil change including the replacement of the other filters and the mass air flow sensor cleaning. ******* approved the oil change and the additional filters and services needed. We did the oil change to the vehicle's manufacturer specifications, replaced the engine and cabin air filters and cleaned the mass air flow sensor. This was all done within the quoted 45 minute time frame. We let ******* know the services were completed, he signed and paid the invoice. I've attached a copy of the authorization form that ******* signed as well as the signed invoice.
  
  
  I hope this provides more details and explains what was done on January ******************************* ********