Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid off our balance of ******* With Aloha Discount in February 2024. Every since then we have gotten the run a round. The ************** is a joke. No one returns you calls, you can't speak with a manager. I got a cell phone number but now no one will answer or return my text messages. The free trip that we were promised ended up costing thousands. I was supposed to recieve 2 free airline tickets, 8 days and seven 7 nights at a luxury resort along with a 100 **** card. When i tried to book my trip thruogh the fufillment center no support was given. I also was dealing with ******** to book a cruise of the Pride of American for March of 2026. Which we ending of losing our deposit when we cancelled. I have reciepts for my payments but the only refund that Aloha has issued was for *****. Please help me to resolve this issue because i will never use this vacation club again ******* *******

• Initial Complaint

  Date:07/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by this company and offered free gifts for attending a webinar. I attend that webinar on April 11 at 2pm. After receiving a few phone calls stating the webinar was beginning I realized they booked it for 2pm EST not CST. I hopped into the webinar a little late and was there with one other woman. I attended the whole webinar and after was moved to a private area to chat with a *** who tried to sell me. I did not purchase and was told Id receive an email with the free gift options which consisted of vacation options, cruise, trip without airfare or trip with airfare. I never received that email but continued to get phone calls asking me to book a webinar. I explained to the ***s I already did one and would keep getting hung up on. I reached out via email and was asked to provide proof I was in it, I did that on April 25, 2023. I never received the gifts or an email back. I continue to be harassed by DAILY phone calls trying to get me to book a webinar. I block the numbers then they call from different numbers. I ask to be removed, I just get hung up on. At this point I just want to be removed and NEVER CONTACTED AGAIN. This company is a scam

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Need to settle

  Business Response

  Date: 12/21/2023

  Dear Better Business Bureau,
  
  We appreciate the opportunity to address the concerns raised by Ms. ****** ******************* in her complaint filed on December 13, 2023. We take these matters seriously and would like to provide a detailed response to clarify the situation. We also see that by Ms. ****** ******************* has uploaded
  three pages of our Mutual legal contract we that was signed and seal by a Notary on September 14, 2023, and I want to inform that this is a real contract made by us, agreed and signed by her.
  
  Ms. ****************************** contract with Aloha Discount LLC was terminated due to several breaches outlined in the mutual legal contract agreed upon. We have evidence of such breaches. The termination was a result of the following reasons:
  
  1 - Failure to Execute Profit and Loss ***************************************** failed to meet the production goals outlined in Section 1, Clause d of the Mutual Legal Contract, resulting in the loss of all profits and the 2% ownership of the company.
  

  2 - Breach of Confidentiality Agreement: There was a clear violation of Section 3 of the contract, as Ms. ************************** contacted several clients with memberships and shared confidential information regarding the company.
  
  3 - Breach of Non-Disclosure Agreement: *********************** breached Section 4 of the contract by revealing company secrets and attempting to sabotage ongoing contracts.
  
  Since the termination, our company has been subjected to harassment, blackmail, and fraudulent activities initiated by ***********************. This includes unauthorized access to sensitive information, attempts to commit fraudulent transactions, and the successful theft of $586.50 USD from one of our PayPal accounts.
  
  The company has cooperated fully with the authorities, filing a legal report, and providing evidence of *************************** involvement in international fraud and scam cells. The ongoing investigation by ******** and other authorities supports our assertion that *************************** actions are part of a larger criminal network.
  
  In light of these circumstances, the allegations of non-payment to agents and withholding commissions are unfounded. The company has diligently fulfilled its financial obligations, and any discrepancies should be attributed to *************************** actions after termination.
  

  We are committed to resolving this matter transparently and within the bounds of the law. If the Better Business Bureau requires additional documentation or information, some documents and information cannot be disclosed or shared due to the ongoing investigation by international authorities, please do not hesitate to contact us. 

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the date. Of October the 13th 23 I was contacted and i was told that i will receive of 3 day tonight vacation ******* stay which was free and offered to me for my time. I had a choice to pick between the hotel state and airfare. So I chose the hotel state. I still have not received my. Confirmation email to validate my 3 day 2 night. Stay for attending the. Webinar I feel like this company could do better. But their rates are great. And I would really love to purchase. But I really am hesitant because they didn't follow through and call me like. I asked but my main problem is I have not received what I was promised.

  Business Response

  Date: 11/04/2023

  The invitee that has file this complaint, did not fully completed our 45 minutes zoom webinar; the reason that was not completed was because she was detected to be driving during the las part of the webinar and asked to be contacted again on a different day, our virtual presenter has try several times to reach out by phone call so that she could complete the presentation however not luck on contacting her. 

  The procedures on giving our invitees their certificate for completing our zoom webinar is:
  
  - Show to webinar
  - Interact during Virtual presentation
  - Complete 45 minutes of the webinar
  - Once completed the 45 minutes the *************** will send the invitee email to the incentives department and verify with invitee the certificate that was selected and the email address to be correct.
  
  As explain in the previous qualifications the invitee did not complete the webinar that was the reason we did not receive her information to send the certificate requested.
  
  Looking on our customer portal we see that an email was sent to us by the invitee asking for the certificate how ever no name was provided by her so that we could identify if she concluded our webinar. After that we received this complaint with her name and email address, and only by this we were able to review the recordings and was sent to out incentive management department who decided to email the certificate of 3 days 2 nights hotel stay. We have added an attachment of such email containing the certificate and asked the invitee to please remove the complaint and complete the webinar in order for us to authorize the certificate to be exchanged.
  
    

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted about attending a webinar that was supposed to last approximately 45 minutes to learn about potential ways to save on future travel. The webinar lasted for well over an hour. I was promised a choice of either two roundtrip airline tickets with a 2-day hotel stay or a 4-night hotel stay as an incentive for attending the webinar. I selected the airline tickets and 2-day hotel stay. Upon receiving the certificate for the airline tickets and hotel stay, I carefully read the terms and conditions printed on the certificate and noticed that I would have to pay a minimum of $450 for the "free airline tickets" and had very limited destination choices. Had I known this, I would have not selected this incentive for attending the webinar. Something like this should not have been advertised as free. I declined to redeem the certificate and instead asked to have the certificate swapped out for the 4-night hotel stay. This communication occurred 2 months ago, and this business has not been very responsive to my follow up requests. Given the fact that this business is in the travel industry, it should not be too difficult for this business to either give me free airline tickets as promised or allow me to receive the 4-night hotel stay instead. I feel like I was deceived into attending a webinar and will refuse to consider purchasing anything from this business in the future or recommending it unless it gives me a fair incentive for my time.

  Business Response

  Date: 09/13/2023

  Dear BBB,
  I am writing on behalf of Aloha Discount LLC, and in response to the complaint filed by ************************************* regarding the certificate he received as an incentive for attending our webinar. We appreciate the opportunity to address ************************** concerns and provide clarification on the matter.
  Firstly, it is essential to clarify that the certificate ********************* received is not advertised as a "free vacation trip" or "free airline tickets." We clearly stated in the email sent to him on July 12, 2023, that the certificate was a token of our gratitude and could be used for his future vacation plans. The email specifically mentioned, "As a token of our gratitude, we have attached a gift certificate to this email,which you can use for your next future vacation. Please find the attached file for the gift certificate, YOU HAVE 30 DAYS TO ACTIVATE GIFT CERTIFICATE. Terms and conditions APPLY."
  
  This statement makes it clear that terms and conditions apply to the certificate. Among these terms and conditions, it is explicitly outlined that there are low-cost activation fees and taxes associated with the certificate because yes, we all pay taxes.
  
  At no time we informed our invitees or tell them that we will give them a free vacation of free airline tickets to anywhere. We do offer a vacation package where the activation is waived when invitees become members of Aloha Discount LLC, however taxes and port fees are still paid by the Member.
  
  Lastly as informed to invitee we had email him explaining that we have not delivered the certificate he requested in exchange for the Airfare Plus 2 nights hotel for two Certificate because is 15 business days wait until the incentives company issues a new certificate and we submitted the request on September 06, 2023, when our customer service manager told the invitee that we will request such exchange.
  
  We have provided entire email conversation on the attachment pdf on this response.
  
  Thank you for your time and consideration.
  
  
  

  Customer Answer

  Date: 09/13/2023

  Good evening - I am pleased to report that I was contacted by Aloha Discount, LLC this evening, and we were able to resolve the complaint to my satisfaction.  I would ask that you please close the complaint.  Since Aloha Discount, LLC was very prompt to respond, cordial, and professional, I would also like to withdraw my consent to have the complaint published.  If you need anything further from me, please let me know.

  Thanks,

  *********************************

  Customer Answer

  Date: 09/14/2023

  My understanding was that this business wanted me to drop my complaint with the BBB in order for the hotel stay incentive to be processed within 15 business days from September 6th.  I attempted to do so by informing you that the complaint has been resolved to my satisfaction and to not publish anything because my understanding is that a complaint can't be deleted after it has been filed.  I sent screen shots to the business showing the action I had taken.  My email exchange is attached.  I'm now seeing that the business formally responded to the complaint, so I'm not sure if that still allows the complaint to be closed and not published.  I trust that the business is still willing to follow through with issuing the hotel-stay incentive for my attending the webinar despite having now provided a formal response.  If the business follows through with issuing the hotel stay certificate within a reasonable period of time, then I will be satisfied with the outcome.  If not, then I would at least like the opportunity to provide a reply to the business' response.

  Customer Answer

  Date: 09/14/2023

  The business provided me with the incentive as promised.  The complaint can be closed.

• Initial Complaint

  Date:07/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 16th I was on a 2 hour phone call with Aloha Travel presentation. ****** the manager I explained I had a specific cruise I wanted to go on. He told me for $2200 I would get discount travel for 5 years, and 3 cruises to pick any cruise I wanted, which basically is a fair trade. I asked him was he certain, I can choose what I wanted, and he said yes. When I logged in to look for the cruise I wanted they only had specific cruise options. I made several attempts to call the customer service line, before emailing them. I left multiple messages, at ext 5. Before I did the tour I was able to reach this woman multiple times, after I purchased I went straight to voice mail everytime. I only agreed to it to attend a family cruise.

  Business Response

  Date: 07/19/2023

  Aloha!
  This complaint is not against MY company, Always Aloha Travel LLC. 
  Totally different companies.  If you look at the information, it's a different email and website that isn't for my company, Always Aloha Travel LLC.  Not to mention ************** did not receive that correspondence from Always Aloha Travel LLC.

  Please remove from my page.  This is not for Always Aloha Travel LLC.

  Mahalo,
  ******
  Owner, Always Aloha Travel

  Business Response

  Date: 08/30/2023

  New member ******************* received an email with a PDF containing a 5 days 4 nights Luxury Cruise Certificate with retail value of $899.00; and another 5 days 4 nights Luxury Cruise Certificate with retail value of $899.00 for her mother *******************************, that has been given as gratitude for the purchase of the membership. This customer who is canceling and asking for the money back has activated the 5 days 4 nights Luxury Cruise Certificate with retail value of $899.00; and her mothers 5 days 4 nights Luxury Cruise Certificate with retail value of $899.00 for her mother ******************************* and made reservations; This is a new member only Certificate, meaning it is only given to new members and we handle it as a premium certificate. She has not activated the 5 days 4 nights hotel stay for two this was a certificate given for attending webinar presentation.
  I am attaching on here screenshots of the emails that we sent the certificates on June 16th, 2023, for her and her mother on the same email sent to her on the mention date, she never specified that one of the cruise certificate had to be sent to her mother personal email, and on June 22nd she replays: How do I file a complaint? My mom did not receive her cruise. We filed a petition to the ****************** to verify that this certificates have not been yet redeemed, on June 28th we receive a call from ********************* that they have not been redeemed yet, after this we called and contact ************************ on June 29th and explained to her that the original email with ****** CONGRADULATIONS contained the cruise certificate for her and another one for her mother, also containing the hotel stay certificate on that moment she accepted seen the certificates on the email and said thankyou and apologized for the misunderstanding we asked her that if she liked we could resent the certificate to her mothers email and she said that was no need and ended the call; however the customer service agent asked for ********************* mother email through customer service email ( we have attached the screenshot ) so that we send one cruise certificate to her mother she replayed with her mothers email and information (we have attached screenshot on this letter ). After a few weeks we received another reply on July 19th, 2023, from ******************* we she wrote the following: I have asked for multiple call backs and left multiple messages with no response. This is unacceptable I want a refund and will be filing a complaint with the BBB. ( screenshot attached ) After seen this reply on our email we gave her a call back immediately and she was very upset because she was trying to redeem her and her mothers certificates however the 30 days activation period had ended on July 16th and she wanted to cancel and get her money back, we explained to her that the certificates were expire however we will contact incentive department and will issue updated ones so that she could make her reservations and explained to her that she only has 30 days to activate and redeem this certificates and that is on writing on the email that contained the certificates; She agreed to get the certificates updated and ask to resend to her and her mother.           
  On July 19th, 2023, we created and resent the updated certificates two were sent to her email (hotel stay and 1 cruise certificate) and to her mother email ********************** *******************************) we sent 1 cruise certificate. We have attached screenshots of the certificates that were sent to both. Also, in the last email we specified that we sent her mothers email and that there was 30 days for activating them and that they cannot be used for group travel meaning that they cannot be used for the same dates. I have attached screenshots to this letter of the entire email conversation.
  ******************* has made use of her membership and has access to the Arrivia Platform to use our services, I have added to this letter a screenshot used by her on the Arrivia platform. Is not fair that she has made use of and is asking for the money back when we have paid the activation fee and the membership to arrivia.

  Business Response

  Date: 08/30/2023

  When the client chooses to purchase the membership, our legal department, through a Zoom meeting and with client on same zoom room explains the terms of the contract. It is emphasized that the contract is final. The customer then provides their initials, along with the required information, and their identity is verified through a photo ID. The contract is sent electronically via DocuSign for the client to sign. Additionally, we ask to please provide a screenshot of your ID. Screenshots attached.
   Aloha Discount LLC made a payment of $199 to arrivia for the activation of the membership she acquired with Aloha Discount LLC.
  New member ******************* received an email with a PDF containing a 5 days 4 nights Luxury Cruise Certificate with retail value of $899.00; and another 5 days 4 nights Luxury Cruise Certificate with retail value of $899.00 for her mother *******************************, that has been given as gratitude for the purchase of the membership. This customer who is canceling and asking for the money back has activated the 5 days 4 nights Luxury Cruise Certificate with retail value of $899.00; and her mothers 5 days 4 nights Luxury Cruise Certificate with retail value of $899.00 for her mother ******************************* and made reservations; This is a new member only Certificate, meaning it is only given to new members and we handle it as a premium certificate. She has not activated the 5 days 4 nights hotel stay for two this was a certificate given for attending webinar presentation.
  I am attaching on this letter screenshots of the emails that we sent the certificates on June 16th, 2023, for her and her mother on the same email sent to her on the mention date, she never specified that one of the cruise certificate had to be sent to her mother personal email, and on June 22nd she replays: How do I file a complaint? My mom did not receive her cruise. We filed a petition to the ****************** to verify that this certificates have not been yet redeemed, on June 28th we receive a call from ********************* that they have not been redeemed yet, after this we called and contact ************************ on June 29th and explained to her that the original email with ****** CONGRADULATIONS contained the cruise certificate for her and another one for her mother, also containing the hotel stay certificate on that moment she accepted seen the certificates on the email and said thankyou and apologized for the misunderstanding we asked her that if she liked we could resent the certificate to her mothers email and she said that was no need and ended the call; however the customer service agent asked for ********************* mother email through customer service email ( we have attached the screenshot ) so that we send one cruise certificate to her mother she replayed with her mothers email and information (we have attached screenshot on this letter ). After a few weeks we received another reply on July 19th, 2023, from ******************* we she wrote the following: I have asked for multiple call backs and left multiple messages with no response. This is unacceptable I want a refund and will be filing a complaint with the BBB. ( screenshot attached ) After seen this reply on our email we gave her a call back immediately and she was very upset because she was trying to redeem her and her mothers certificates however the 30 days activation period had ended on July 16th and she wanted to cancel and get her money back, we explained to her that the certificates were expire however we will contact incentive department and will issue updated ones so that she could make her reservations and explained to her that she only has 30 days to activate and redeem this certificates and that is on writing on the email that contained the certificates; She agreed to get the certificates updated and ask to resend to her and her mother.           
  On July 19th, 2023, we created and resent the updated certificates two were sent to her email (hotel stay and 1 cruise certificate) and to her mother email ********************** *******************************) we sent 1 cruise certificate. We have attached screenshots of the certificates that were sent to both. Also, in the last email we specified that we sent her mothers email and that there was 30 days for activating them and that they cannot be used for group travel meaning that they cannot be used for the same dates. I have attached screenshots to this letter of the entire email conversation.
  ******************* has made use of her membership and has access to the Arrivia Platform to use our services, I have added to this letter a screenshot used by her on the Arrivia platform. Is not fair that she has made use of and is asking for the money back when we have paid the activation fee and the membership to arrivia.
  
  We have notice that the complaint was filed on July 17 2023 and we were in communication with her before and after that time, there were a few days we did not answer because we were reviewing her concerns, I have attached the explanation letter that we made for her as she has dispute a charge and as per the ******** the case has a high rate of us wining the charge back because of the evidence provided that was required by them and is a final contract. ******************* is complaining about the Premium certificates that are giving as gratitude for the purchase of our platform membership that she has made use of in multiple occasions. The certificates she is complaining have been activated and redeem on August 15 2023 and on August 19 2023. How does she complaint about this and then make use of the premium certificates and membership access.

  Business Response

  Date: 09/14/2023

  Aloha !
  
  We attached the proof of the activation and reservation of the 5 days 4 nights Luxury cruise certificates for the customer and her mother. And another attachment containing the use of the Arrivia membership to book.